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Sightseer
Posts: 1

Hero5 black waterleak

I bought my gopro hero 5 black two years ago and didn’t had any problems until now. I used it under water, max 1/2 meters deep and Afterwards I noticed some water in the front display. I opened the door of the battery and also there was some water. I am sure that all the doors were closed properly because otherwise I cant put the cover around it. Now my back display iisn’t working anymore and my battery also got damaged. Can somebody help me out? I emailed the shop where I bought it but they say that gopro doesn’t do reparations? I saw that a lot of people got the same problem as me with the gopro hero 5 so I think it’s not my fault, right?
GoPro
Posts: 11,601

Re: Hero5 black waterleak

Hi @aline1706

 

So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. 
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs 

 

Thanks!

Ej