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Sightseer
Posts: 1

Hero5 black stop responding while trying to record video? defective?

i got a Hero5 black, only after a few months of use, and I am not a GoPro Pro either, but only after a few months, the camera started to not respond and goes black, like its off, requiring a full reboot, even pulling out the battery.  Is this a known problem?  $450 for the camera is quite a price to pay for this type of quality?

GoPro
Posts: 8,294

Re: Hero5 black stop responding while trying to record video? defective?

Hello @bluecave2230

 

Does your camera screen go black all the time, or only when doing certain functions like recording?

 

There may be a firmware issue with the camera. We can try doing a manual update. You can follow this link: https://gopro.com/update/hero5  for guide on how to do it.