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Sightseer
Posts: 1
Accepted Solution

Hero5 black menu does not slide down from the top

[ Edited ]

Hi everyone, despite updating my GoPro hero 5 black with the latest firmware I seem not to be able to access the menu. Whatever I do: it does not slide down from the top of the touchscreen. I can access the different modes with the side button, but can't access the menu for additional options like connectivity. Does anyone know about this problem and how to solve it?


Accepted Solutions
GoPro
Posts: 6,873

Re: Hero5 black menu does not slide down from the top

Hello @bartv107

 

Was your camera updated via manual update? If it was, and the touch screen is still not responsive, please reach out to our Support team. You can connect with them here: https://gopro.com/help/ContactUs

 

Thanks, 

Marius

View solution in original post


All Replies
GoPro
Posts: 6,873

Re: Hero5 black menu does not slide down from the top

Hello @bartv107

 

Was your camera updated via manual update? If it was, and the touch screen is still not responsive, please reach out to our Support team. You can connect with them here: https://gopro.com/help/ContactUs

 

Thanks, 

Marius