Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Explorer
Posts: 13,000

Re: Hero5 black get moist and wet inside.

For reference:

( 2s ) Mary Ann: My name is Mary Ann. How can I help you?
( 34s ) Visitor: Hi Mary Ann. I'm currently trying to help a member on the GoPro support web page.
( 39s ) Visitor: https://community.gopro.com/t5/Cameras/Hero5-black-get-moist-and-wet-inside/m-p/165755#/M51587
( 51s ) Visitor: She is in the Philippines
( 1m 1s ) Mary Ann: Hi Daniel, thanks for contacting GoPro Support. I would be happy to help.
( 1m 10s ) Visitor: What number and at what time should she contact you
( 1m 26s ) Visitor: also, is chat available
( 1m 32s ) Mary Ann: I see.
( 1m 59s ) Mary Ann: I am checking the link that you provided me. One moment please.
( 2m 4s ) Visitor: OK
( 3m 17s ) Mary Ann: Thanks for letting us know about this, Daniel. She can reach us via phone or chat. Here's the link for reference- https://gopro.com/help/ContactUs
( 3m 37s ) Visitor: Yes, I've given her that.
( 3m 41s ) Mary Ann: Our chat support are currently open and receiving customer.
( 3m 56s ) Visitor: She can start a chat then?
( 4m 58s ) Mary Ann: If she's in the Philippines, she can also give us a call around 10 PM Pacific Time.
( 5m 3s ) Mary Ann: Yes, that is correct.
( 5m 39s ) Mary Ann: Here's the link for numbers, Daniel.
( 5m 40s ) Mary Ann: https://gopro.com/help/articles/Block/Telephone-Numbers
( 5m 50s ) Visitor: What is the number for the Philippines? I don't see it listed.
( 5m 53s ) Mary Ann: She can contact her local support in Singapore.
( 6m 5s ) Visitor: OK
( 6m 8s ) Mary Ann: That was the nearest in her location.
( 6m 56s ) Visitor: OK so to clarify. She can chat now or call in about 6 1/2 hours to Singapore?
( 8m 0s ) Mary Ann: Yes, that is correct
Highlighted
Hiker
Posts: 16

Re: Hero5 black get moist and wet inside.

Gosh! Thats a long distane call for me is there a phillipne suport team? Ill try the chat instead
Highlighted
Hiker
Posts: 16

Re: Hero5 black get moist and wet inside.

Oh , and thank daniel! 👍🏽
Highlighted
Hiker
Posts: 16

Re: Hero5 black get moist and wet inside.

I cant mesage them, 1st itbsaid that im in the US, and now it tells me that “chat is currently unavailable for you” hours of operations is already open ☹️
Highlighted
GoPro
Posts: 17,746

Re: Hero5 black get moist and wet inside.

Hi @marjcars81

 

Please ensure that the country selected is "Philippines" (upper right hand side). Chat services for this region is available Monday- Friday 8am to 5pm (GMT+01:00) Western European Summer Time). 

You may refer to this link to initiate a chat session. We suggest using Google Chrome.

 

 

Thanks!

EJ