10-24-2016 05:05 AM
10-24-2016 01:04 PM
@Anonymous - The HERO5 Black and the HERO5 Session are both able to go down to 10m/33ft.
Before going in the water, just make sure that the doors on your camera are closed completely. When they're closed completely, the watertight seals should keep out the water.
If you do run into any issues though, please contact our Customer Support team and they'll be glad to help you with any issues you might have with water in your camera.
10-24-2016 02:52 PM
If you are seeing water inside either door, take the battery out before doing a submersion test! If moisture does get inside, let the camera completely dry for a couple of days before putting the battery back in.
02-06-2017 09:35 PM
I have the same problem with my GoPro Hero 5, which I bought last February 2, 2017. After an hour of use, for the first time, on February 4, 2017, in a pool, about five (5) feet or less than two (2) meters, I discovered that there is a leak on the lens of the camera. The seals on the inside of both doors has nothing to do with it, because the leak came from the front side of the camera, the lens. It is very evident that hero 5 is not waterproof, as advertised. It will be best for GoPro to either recall this product or stop advertising it as waterproof. With this kind of misrepresentation you are putting your brand and your company in danger of being sued. Herein attached, is a picture of GoPro Hero 5 for your reference.
02-06-2017 11:20 PM
As far as your camera is concerned, the water you are showing is inside the lens protector, not the lens. Take it off and let it dry. Check the seal. If the lens protector got knocked while you were swimming it is possible some water got in. If there is something wrong with the seal just contact GoPro. It's an easy replacement.
I have had mine out in heavy surf 12-20' and haven't had any issues. GoPro has sold 1-2 million of the Hero5 Black if not more. I don't think a recall is necessary. I hope you are able to get your issue resolved quickly.
02-07-2017 12:22 AM
There is no misunderstanding whatsoever. My apology, when I say you, I'm referring to GoPro as manufacturer of the camera, it is not adressed to you or to any other users. Nonetheless, it is cristal clear that the GoPro Hero5 that I purchased is not waterproof as advertised (there are other users who experienced the same issue), and If I need to clean the lens protector every now and then, I would rather ask for a replacement of the camera and put a dive housing before using it. I am assuming that you are not from GoPro, so it is but wise, not to speak on their behalf and if ever I want to bring any legal action, I will institute the same with the proper venue, not with the so called "Contact Sales and Support" on the front page of the support web site. Anyway, thank you for the concern. I hope you will not experience the same.