Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-236094%22%20slang%3D%22en-US%22%3EHero5%20Stripes%20on%20back%20lcd%20when%20turned%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-236094%22%20slang%3D%22en-US%22%3EFirst%20I%20thought%20I%20was%20seeing%20things%2C%20but%20it's%20there%20-%20lots%20of%20horizontal%20and%20vertical%20stripes.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fphotos.app.goo.gl%2Fqywy6vDWJ3kkyEkn6%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fphotos.app.goo.gl%2Fqywy6vDWJ3kkyEkn6%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EYes%2C%20I%20have%20put%20protection%20film%2C%20but%20they%20were%20there%20before%20I%20put%20the%20film%20on.%3CBR%20%2F%3EIs%20this%20normal%3F%20I've%20had%20Hero4%20and%20didn't%20have%20this%20problem.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20found%20them%20the%20day%20after%20I%20bought%20this.%20I%20bought%20this%20only%20a%20week%20ago.%20Is%20there%20any%20way%20I%20can%20return%20this%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-236094%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-236242%22%20slang%3D%22en-US%22%3ERe%3A%20Hero5%20Stripes%20on%20back%20lcd%20when%20turned%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-236242%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F74673%22%20target%3D%22_blank%22%3E%40toughbeach55774%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%20for%20sharing%20the%20video.%3C%2FP%3E%0A%0A%3CP%3EThis%20lines%20on%20the%20screen%20appears%20to%20be%20normal.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHow%20are%20the%20image%2F%20video%20quality%3F%20Do%20you%20see%20any%20lines%20affecting%20the%20file%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-236398%22%20slang%3D%22en-US%22%3ERe%3A%20Hero5%20Stripes%20on%20back%20lcd%20when%20turned%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-236398%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F35114%22%20target%3D%22_blank%22%3E%40aragon1006%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%20for%20your%20reply!%3C%2FP%3E%3CP%3EIt's%20a%20relief%20to%20hear%20that%20the%20lines%20are%20normal.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EImage%2FVideo%20quality%20is%20just%20fine!%26nbsp%3B%20I%20love%20them%20%3A)%3C%2FP%3E%3CP%3EI%20was%20worried%20that%20those%20lines%20might%20affect%20the%20files%20eventually.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWell%2C%20problem%20solved.%3C%2FP%3E%3CP%3EThank%20you%20for%20your%20help!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBest%20wishes%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-311523%22%20slang%3D%22en-US%22%3EHave%20the%20same%20problem%20when%20I%20got%20the%20hero7.%20How's%20your%20ca...%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-311523%22%20slang%3D%22en-US%22%3EHave%20the%20same%20problem%20when%20I%20got%20the%20hero7.%20How's%20your%20camera%3F%3CBR%20%2F%3E%3CIMG%20src%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5823i483E44D271C07AD1%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20alt%3D%22IMG_20190225_210233.jpg%22%20title%3D%22IMG_20190225_210233.jpg%22%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-311525%22%20slang%3D%22en-US%22%3EHave%20the%20same%20problem%20when%20I%20got%20the%20hero7.%20How's%20your%20ca...%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-311525%22%20slang%3D%22en-US%22%3EHave%20the%20same%20problem%20when%20I%20got%20the%20hero7.%20How's%20your%20camera%3F%3CBR%20%2F%3E%3CIMG%20src%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5824i600F03A0A5E713BB%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20alt%3D%22IMG_20190225_210233.jpg%22%20title%3D%22IMG_20190225_210233.jpg%22%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-311527%22%20slang%3D%22en-US%22%3EHave%20the%20same%20problem%20when%20I%20got%20the%20hero7.%20How's%20your%20ca...%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-311527%22%20slang%3D%22en-US%22%3EHave%20the%20same%20problem%20when%20I%20got%20the%20hero7.%20How's%20your%20camera%3F%3CBR%20%2F%3E%3CIMG%20src%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5825i204B176F777B7868%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20alt%3D%22IMG_20190225_210233.jpg%22%20title%3D%22IMG_20190225_210233.jpg%22%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-311529%22%20slang%3D%22en-US%22%3ERe%3A%20Have%20the%20same%20problem%20when%20I%20got%20the%20hero7.%20How's%20your%20ca...%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-311529%22%20slang%3D%22en-US%22%3E%3CP%3ESorry.%20Can't%20seem%20to%20delete%20duplicate%20posts.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2

Hero5 Stripes on back lcd when turned off

First I thought I was seeing things, but it's there - lots of horizontal and vertical stripes.

https://photos.app.goo.gl/qywy6vDWJ3kkyEkn6

Yes, I have put protection film, but they were there before I put the film on.
Is this normal? I've had Hero4 and didn't have this problem.

I found them the day after I bought this. I bought this only a week ago. Is there any way I can return this?
GoPro
Posts: 7,743

Re: Hero5 Stripes on back lcd when turned off

 

Hi @toughbeach55774

 

Thanks for sharing the video.

This lines on the screen appears to be normal.

 

How are the image/ video quality? Do you see any lines affecting the file?

 

 

Thanks!
Ej

Tourist
Posts: 2

Re: Hero5 Stripes on back lcd when turned off

Hi, @aragon1006

 

Thank you for your reply!

It's a relief to hear that the lines are normal.  

 

Image/Video quality is just fine!  I love them :)

I was worried that those lines might affect the files eventually.

 

Well, problem solved.

Thank you for your help!

 

Best wishes,

 

Hiker
Posts: 16

Have the same problem when I got the hero7. How's your ca...

Have the same problem when I got the hero7. How's your camera?
IMG_20190225_210233.jpg
Highlighted
Hiker
Posts: 16

Re: Have the same problem when I got the hero7. How's your ca...

Sorry. Can't seem to delete duplicate posts.

GoPro
Posts: 7,117

Re: Have the same problem when I got the hero7. How's your ca...

Hello @swiftdusk44418. How does the screen behave when the camera is on? Are the photos/videos affected? If the bleed is impacting how the camera works, let our Support team know so they can help you with the next steps. You may reach the team by phone or chat through https://gopro.com/help/ContactUs