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Tourist
Posts: 2

Hero5 Session bad live feed

[ New ]

Hy, I just bought Hero5 session, charged the battery, connected to my Galaxy s7 edge, and live view is very bad, actualy I can see only 1/4 of the screen, the rest is black.. I tried lower FPS, lower resolution, but nothing helped.. Its same every time..

 


Accepted Solutions
GoPro
Posts: 21,488

Re: Hero5 Session bad live feed

[ New ]

Hi @fireycreek56725

 

I am sorry for any troubles caused. Here are some steps to get the issue corrected.

 

Uninstall and reinstall the app. 

Proceed with the pairing process

*You may need to forget the Bluetooth ID and Wi-Fi name.

 

If this does not sort it out, a manual software update is recommended.

 

Let us know how it goes.

 

 

Thanks!

EJ

 

 

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All Replies
GoPro
Posts: 21,488

Re: Hero5 Session bad live feed

[ New ]

Hi @fireycreek56725

 

I am sorry for any troubles caused. Here are some steps to get the issue corrected.

 

Uninstall and reinstall the app. 

Proceed with the pairing process

*You may need to forget the Bluetooth ID and Wi-Fi name.

 

If this does not sort it out, a manual software update is recommended.

 

Let us know how it goes.

 

 

Thanks!

EJ

 

 

Tourist
Posts: 2

Re: Hero5 Session bad live feed

[ New ]

Reinstalling and reseting everything (including the phone) helped!

Thanks a lot!

GoPro
Posts: 21,488

Re: Hero5 Session bad live feed

[ New ]

 

Hi @fireycreek56725

 

We appreciate you letting us know. I am glad it's all working.

Stay stoked!

 

 

Regards,

EJ