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Sightseer
Posts: 3

Hero5 Session Menu Button malfunction

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Dear GoPro,

 

It seems that my menu button isn't working. Is there any way to rule out a mechanical/electrical issue? I tried updating manually several times, without result. When I press the shutter button, the camera starts recording. When I press it again, the camera turns itself off inmediately. I've had this camera for a little over a year and I haven't used it a lot. I started experiencing problems after I charged it on my Macbook a few days ago. 

 

I hope that we can resolve this issue somehow.

 

Greetings from Curacao,

 

Ruben

Adventurer
Posts: 13,525

Re: Hero5 Session Menu Button malfunction

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camera you are fimular to know about it correct

Sightseer
Posts: 3

Re: Hero5 Session Menu Button malfunction

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I’m not sure I follow...
Adventurer
Posts: 13,525

Re: Hero5 Session Menu Button malfunction

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okay your back mode button does not get you to other settings,?

Highlighted
Sightseer
Posts: 3

Re: Hero5 Session Menu Button malfunction

[ New ]
Correct. It doesn’t react what so ever...
Adventurer
Posts: 13,525

Re: Hero5 Session Menu Button malfunction

[ New ]

it is clean no debra water etc... dead center nothing works.. call gopro   o nteh contactus page ofa desktop it is  given out  Iguess.