Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-168052%22%20slang%3D%22en-US%22%3EHero5%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-168052%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20there.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20received%20a%20replacement%20for%20my%20Hero5%20a%20few%20weeks%20ago%20but%20when%20I%20used%20it%20won't%20work%20as%20regular.%20When%20its%20on%2C%20it%20automatically%20goes%20to%20video%20and%20won't%20let%20me%20do%20anything.%20When%20I%20connect%20it%20to%20my%20computer%2C%20it%20won't%20work.%20the%20computer%20can't%20detect%20it%20either.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECan%20anybody%20help%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnne%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-168052%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-168128%22%20slang%3D%22en-US%22%3ERe%3A%20Hero5%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-168128%22%20slang%3D%22en-US%22%3EIf%20you%20are%20pressing%20the%20top%20shutter%20button%20to%20turn%20the%20camera%20on%2C%20this%20is%20called%20Quick%20Capture%20and%20the%20camera%20is%20behaving%20as%20it%20should.%20Quick%20Capture%20works%20by%20turning%20the%20camera%20on%20and%20immediately%20starting%20the%20recording.%20To%20turn%20the%20camera%20on%20to%20access%20settings%2C%20you%20need%20to%20power%20it%20on%20using%20the%20side%20mode%2Fpower%20button.%3CBR%20%2F%3E%3CBR%20%2F%3EAs%20far%20as%20connecting%20to%20your%20computer%2C%20make%20sure%20your%20camera%20is%20updated%20to%20the%20latest%20firmware.%20You%20can%20do%20this%20through%20the%20mobile%20app%20or%20manually%20with%20a%20USB%20or%20SD%20card%20adapter%20and%20your%20computer.%20After%20updating%2C%20make%20sure%20you%20have%20the%20latest%20version%20of%20Quick%20for%20desktop%2C%20that%20your%20computer%20OS%20is%20up%20to%20date%2C%20and%20that%20your%20device%20drivers%20are%20current.%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

Hero5 Black

Hello there.

 

I have received a replacement for my Hero5 a few weeks ago but when I used it won't work as regular. When its on, it automatically goes to video and won't let me do anything. When I connect it to my computer, it won't work. the computer can't detect it either. 

 

Can anybody help?

 

Thanks. 

 

Anne

Explorer
Posts: 12,211

Re: Hero5 Black

If you are pressing the top shutter button to turn the camera on, this is called Quick Capture and the camera is behaving as it should. Quick Capture works by turning the camera on and immediately starting the recording. To turn the camera on to access settings, you need to power it on using the side mode/power button.

As far as connecting to your computer, make sure your camera is updated to the latest firmware. You can do this through the mobile app or manually with a USB or SD card adapter and your computer. After updating, make sure you have the latest version of Quick for desktop, that your computer OS is up to date, and that your device drivers are current.