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Tourist
Posts: 1

Hero5 Black won’t turn on

Plugged in my Hero5 Black to charge the battery and forgot about it for about a week. Came back and attempted to turn it on to no avail. I soon found that if I take the battery out and plug the camera in, it will turn on. But as soon as I slide in the battery, it shuts off. I purchased a new battery on the chance that the battery was dead but I’m getting the same result. I’m not sure if the battery is even charging in the camera because it turns off when there’s a battery in. Any help would be appreciated. Thank you
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GoPro
Posts: 17,624

Re: Hero5 Black won’t turn on

Hi @brandone124

 

If the camera works only when plugged in then there could be an issue with the unit/battery connectors.

You may reach out to our Support Team to check on warranty options or you can opt to trade your camera.

See https://gopro.com/en/us/shop/tradeup

 

Thanks!

Ej