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Reply
Tourist
Posts: 5
Accepted Solution

Hero5 Black will not turn on in cold weather

For the second time in three weeks my Hero5 Black would not turn on in cold weather. The first time the ambient temperature was about 5˚F with a strong wind skiing. Last weekend snowmobiling at about 15˚F with a light breeze while stopped.

 

I've now seen several posts regarding cold weather shutdowns or lack of ability to turn on, and I haven't seen any responses directly addressing the primary issue which is its lack of ability to handle cold weather. I purchased this over the holidays for winter sports recording and it's now failed me 2 for 2 times when I wanted it work without problem. Yes, I can stick it in my pocket for 15-30 minutes, let it warm up and then it works fine...but that doesn't do me much good standing at the top of a lift in the cold waiting for my GoPro to warm up.

 

Is there a thermal breaker that's causing it to shut off or not start up in cold weather? Can this be disabled? What is the 'real' operating temperature range of this unit?


Accepted Solutions
Adventurer
Posts: 9,207

Re: Hero5 Black will not turn on in cold weather

There are no gopro support teams here but a Adminstrator running a Open and public forum,   If you require assistance and help you are in the wrong place for sure, you need to be contacting  the Support team at gopro.com/support  and choose  the phone option first, the chat  second and email last.

 

hope that helped  open forum no  actual support  a placeto complain Lol

 

 

 

View solution in original post


All Replies
GoPro Community Manager
Posts: 5,853

Re: Hero5 Black will not turn on in cold weather

@mrsaw - There's nothing in the camera itself that prevents the camera from turning on in colder temperatures. The most common issue with cold temperatures is reduced battery life. We don't have official temperature ranges for the extremes, other than that the camera will shut off if operational temperatures exceed 125F.

 

If it's possible, it's a good idea to keep the camera in a warm places (a pocket, for example) until it's needed if being used in a cold environment. Once it's running, the camera itself will generate some heat.

 

Thanks,

Jeff

 

Adventurer
Posts: 9,207

Re: Hero5 Black will not turn on in cold weather

Most cams  are to be used in 40  Degree F-105 degreeF operating temps.   If you want to get it working in the cold keep it warm.  the lipo will be 100% charged but  if it is  in the cold been cold  and turning on in the cold you will get 30 seconds tops   

Highlighted
Tourist
Posts: 5

Re: Hero5 Black will not turn on in cold weather

 

@jefft- I'm trying to get a sense whether or not this is a problem with this camera or a design flaw. I 'did' see the suggestions made to other folks with this sort of problem, but it does not address the inherent issue that I am seeing which is that between 5-15˚F, the Hero5 is not turning on.

 

It's a pain to have to remove the camera from my helmet for each chairlift ride just to keep it warm when the GoPro is billed as the action camera choice for cold weather sports. I'm trying to establish whether 5-15˚F is outside of the Hero5's operating range or I just have a DOA unit insofar as cold weather goes. Looking for more permanent guidance here. Thanks.

 

Tourist
Posts: 5

Re: Hero5 Black will not turn on in cold weather

Indeed, however, battery life wasn't the issue. Once on, I had no problem getting several sequences of 10-20 minute video in 5˚F. The cold weather battery life to me (in my case), was pretty impressive for LiPo. My issue is the unit not coming on at all.

Tourist
Posts: 5

Re: Hero5 Black will not turn on in cold weather

Again, yesterday in 15-20˚F weather, the Hero5 failed to come on when mounted to my helmet. Is this community monitored by GoPro support or a public support forum? Do I need to file an issue in a different place?

Adventurer
Posts: 9,207

Re: Hero5 Black will not turn on in cold weather

There are no gopro support teams here but a Adminstrator running a Open and public forum,   If you require assistance and help you are in the wrong place for sure, you need to be contacting  the Support team at gopro.com/support  and choose  the phone option first, the chat  second and email last.

 

hope that helped  open forum no  actual support  a placeto complain Lol

 

 

 

Tourist
Posts: 4

Re: Hero5 Black will not turn on in cold weather

Same issue here. 15 deg F and the camera wont turn on at the top of the hill. I warmed up the battery in my hand in the lodge and it turned on - but it still wont turn on outside after roughly 10 minutes exposure to the cold. I contacted gopro support and they recomended buying the super suit to help retain heat - ridiculous fix. Have not tried it yet. I did read on gopro support that if the sd card is faulty, or not inserted properly, it could possibly prevent the camera from turning on. Maybe its the SanDisk cards that cant handle the temp? Theres a similiar thread and some say they havent had the issue with the sony cards. I'd put my money on a battery design flaw though - gopro confirmed this battery is new tech from the previous and it does not seem to be a common issue with older models. If anyone hears back repost!