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Tourist
Posts: 2

Hero5 Black Water in Front LCD Screen

I took my Hero5 swimming yesterday. It's been through tougher water activities (snorkeling, free diving, rainy jungle treks, waterfalls, etc.) but just swimming in a shallow cave pool and it got water in the front LCD screen. All compartments were secured and tight so I'm not sure how the water got in. Yesterday it was still functioning. Today the front LCD froze so I shut it off. Now all of a sudden it won't turn on. Switched batteries and nothing. Thankfully it's the last day of our trip, but Idk what the defect of the product is. It is only 1 year and a few weeks old. Hoping that it's not some water seal issue, because it's suppposed to be waterproof as it is.

Can I please get some help? I dont know where to get it fixed or if there's a way to fix it at home. :( I'd really appreciate a solution. Thanks
GoPro Community Manager
Posts: 5,862

Re: Hero5 Black Water in Front LCD Screen

@marian16rox - If there's water in the front LCD, that is a sign that there is another issue with the camera. Our team at https://gopro.com/help/ContactUs should be able to help you out with this.

 

Jeff

Tourist
Posts: 2

Re: Hero5 Black Water in Front LCD Screen

Hi, @jefft. Unfortunately, your chat support told me you have no service centers in the Philippines but said I could buy a new one at a discounted price. I understand it's out of warranty so I was okay with buying a new one for almost half the price. 

 

When I asked how I'd make the purchase, she referred me to a US landline (855...) I informed her I was in the Philippines. Is that still toll free if I'm an international customer? 

Highlighted
GoPro Community Manager
Posts: 5,862

Re: Hero5 Black Water in Front LCD Screen

What was you case number? We'll take another look at it. Water on the front LCD is something we can typically help with as long as there are no other issues.