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%3CLINGO-SUB%20id%3D%22lingo-sub-399835%22%20slang%3D%22es-ES%22%3EHero5%20Black%20-%20Touch%20screen%20does%20not%20work%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-399835%22%20slang%3D%22es-ES%22%3E%3CP%3EGood%20day%2C%20I%20came%20across%20the%20surprise%20today%20that%20the%20touch%20screen%20stopped%20working.%20If%20you%20give%20the%20screen%20image%2C%20but%20the%20screen%20digitizer%20is%20the%20one%20that%20stopped%20working.%20I%20cannot%20access%20any%20of%20the%20camera%20options%20(Review%20%2F%20delete%20videos%2C%20preferences%2C%20etc.).%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EI%20already%20checked%20in%20previous%20post's%20and%20tried%20the%20possible%20solutions%20they%20gave%20in%20this%20forum%2C%20but%20it%20didn't%20work%20for%20me%20(I%20already%20tried%20to%20update%20the%20camera%20software%20but%20it%20has%20the%20most%20current%20version%20that%20came%20out%20in%202017%20-%20v2.60)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20hope%20you%20can%20help%20me.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-399835%22%20slang%3D%22es-ES%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Sightseer
Posts: 1

Hero5 Black - Touch screen no funciona

Buen día, me topé con la sorpresa el día de hoy de que la pantalla táctil dejó de funcionar. Si da imágen la pantalla pero el digializador de la pantalla es el que dejó de funcionar. No puedo acceder a ninguna de las opciones de la cámara (Revisar/elimnar videos, preferencias, etc).


Ya revisé en post's anteriores y probé la posibles soluciones que daban en este foro, pero no me ha funcionado (Ya intenté actualizar el software de la cámara pero tiene la versión más actual que salió el 2017 - v2.60)

 

Espero me puedan ayudar.

GoPro
Posts: 10,573

Re: Hero5 Black - Touch screen no funciona

Hi @chavascg

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

 

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

Thanks!

Ej