11-23-2017 07:18 AM
I have to admit to being disappointed with my GoPro hero 5 black.
Although it records great video and stills it is completely let down by its inability to connect with my PC which is just over 12 months old and running the latest version of Windows 10.
Initially all worked well until Quik identified it needed a software update and ever since that was installed the experience has been nothing short of rubbish. It’s installed a second update since but no change to its unwillingness to connect to the computer.
I use my Hero5 Black to record my commute to work and back every day on my bike. A journey of just under 20 minutes there and just over 25 minutes back. The Hero5 is set to continuous video so only saving the last 5 minutes of footage unless I encounter an incident and save that section of the journey, but thankfully that hasn’t been often.
That’s the easy bit! On Saturdays I get to download all the footage of the week as at the moment I am capturing a snapshot of part of the journey to see how the road changes over the year. This is where the grief really starts? I connect the Hero5 to the PC using the supplied cable and turn the Hero5 on. I get audio confirmation that a connection has been made and a file explorer window pops up showing the Hero5. Shortly afterwards Quik starts and displays greyed out details about how much space is left on the card etc BUT is quickly followed with a little pop up that states the Hero5 contains no images !!!! (Oh yes it does). After searching this problem on the internet it becomes clear I’m not alone and solutions lead me to turn the Hero5 off and back on again, only to be faced with the same error pop up. I find myself repeating this numerous times before eventually it recognises the Hero5 and starts to download the images. Surely having to do this nearly 20 times can’t be ‘normal’?
Another solution is to go into connection settings and remove the Hero5 and start again, but that doesn’t work either so I’m back to switching it off and on again.
A further solution is to physically remove the card and connect it through a card reader? I find this quite unbelievable and ridiculous given the price tag in excess of £400 – I should not be expected to invest even more in order to extract images from such a high end product.
The next cause for disappointment is its inability to recharge without similar messing about. Because it takes several hours to fully charge the battery from flat I’m unable to keep it connected to the PC so use a separate charger which I originally used to charge my smartphone. I make sure the hero5 is turned off and then plug it into the charger.
There appears to be a couple of scenarios with charging. One is that shortly after starting to charge, the Hero5 turns itself on and therefore the battery begins to drain and the Hero5 gets very hot – no good if leaving it to charge overnight. A variation of this is that the charging lights come on but after a few hours never turn off – turning the Hero5 on reveals it hasn’t charged at all. Again not good if leaving overnight etc.
Another issue is that after charging the Hero5 will not turn on, the solution being to remove the battery and replace it after a couple of seconds! Apparently I need to buy a separate charger and charge the battery on its own! Again I should not be expected to invest even more in order to extract images from such a high end product.
Tuning to the software – Quik, well what is the point of this? It just seems to take your footage and create seemingly random short montages to the same length as a piece of music. Despite identifying ‘highlights’ it doesn’t really do much of a job with it. The only thing it really has any use for is telling you a software update is available, however you need to be able to connect it first!
So, having paid a premium price I was expecting more from GoPro. I certainly wasn’t expecting to have to spend even more in order to upload images from it via a card reader, or wonder whether it would be fully charged first thing in the morning without spending yet more on a separate charger. And let’s not forget, these so called solutions don’t just mean more financial outlay but removes the one and only method of being informed there is a software update available, which of course is a nightmare to get onto the Hero5 because of its inability to connect in the first place.
Perhaps GoPro design their products to work with iOS rather than Windows? Who knows, but at the price these should work seamlessly with all platforms. I’m certainly not going to invest in an Apple Computer just for the Hero5.
11-23-2017 08:55 AM
- as I have Win8.1, does not recognise my Hero6.
- it does recognise Hero5.
- but ...I do not use it for downloading... I prefer to download the footages putting the microSD card directly in the Laptop (using a SD adaptor).
it is faster...safer, controlled, etc
Quick desktop for upgrades - never...I prefer a clean, manual upgrade, using UPDATE.zip file, directly on microSD card.
- still it is the only upgrade tool for my karma grip....
GoPro for Android, on my mobile - found it very useful! connect wirelessly to both hero5 and 6
charging the battery in the camera - I prefer not
- because I have spare batteries and dual charger that charge a pair of, I barely charge the GoPro directly.
- I do not like the temperature rising, that could affect, in time, the camera electronics.
using a smartphone charger - I prefer using a "not so smart" all-purpose USB charger
- when in car, I used to charge the camera directly from an auto Samsung fast charger - I experienced strange behaviors: "usb connected" on the screen, LCD screen freeze, "repairing file"...etc.
- since, in car, as dashboard, I use a power bank to compensate long drive power consumption
- also, that "smart charging" "fast charging" etc. technologies the latest Samsung adapter has, does not work well with GoPro...the charging is much slower
- when charging, the battery icon on GoPro Hero6 turns green - not on Samsung smartphone adaptors
- when I connect Hero5 on samsung fast charging, starts with "usb connected" like when connected to karma grip...in hero6 they change, I heard the USB-C pins layout, so not such messages
so yes, I know exactly how you feel.
let me tell you a story...maybe I can make you smile......
the team I work, we are all more or less bicycling.
one of the "outsiders" came and say, I want to buy a bicycle, there are some good deals now in the autumn, etc.
we recommended him some, he bought one....
after a while, he came to us and said" " come on guys!...you didn't tell me I have to spend more... to buy a helmet, gloves, some tools, a storage bag, a water bottle, cage for the bottle, a spare inner tube, a pump, lubricants, etc...."
11-23-2017 09:21 AM
Thanks, a very genuine and helpful reply. I shall consider some of your comments.
Can you talk me through how you download and install updates via the card.
manually downloading is follow the page, ad plce in your seriel number and email address, thesteps will downlaod to your puter. you then manually place in an UDATE filefolder. and turn cam on rest is done by the camera.
to manually load files to a puter w/o quik, first get rifd of or disable the quik via your task bar and options.. hope that lil info helped out.
11-23-2017 10:19 AM
I will detail here what @fishycomics said in few words "follow the instructions" - the first time is always harder...
1. https://gopro.com/update/ than hero5 or whatever camera
2. https://gopro.com/update/hero5 --- do this from a desktop, because, if from mobile app, the below link does not appear, at least in android
2. go to "update your camera manually"
3. you have to introduce:
- the camera serial number - this will assure you will receive the latest and the proper firmware
- either how they say to find it....
- or from GoPro menu:
- about this Gopro and you have Name, Serial Number, version number
- email, some checks, Next
4. Download Update - an UPDATE.zip file will be downloaded
5. in UPDATE.zip are three files, that have to be extracted under an UPDATE directory on microSD card, or on PC, and copy on microSD card (I always format the microSD card on my camera before)
6. finally on microSD card, have to be
-- an UPDATE folder
-- inside the three files extracted
7. introduce the microSD card in the camera
8. insert the battery, be sure has enough power
9. push the power button and wait
10. on the front LCD you will see some messages as in the page....
11. finally, the camera goes on, off, etc... finally remain on
when finished, camera delete the UPDATE folder from the microSD card.
I started lately to save this updates, just to be able to install an older one, if the new firmware have problems.
hope this helps.
11-24-2017 01:22 AM
Thanks Robert, very comprehensive - you should work for GoPro ;)
As it happens the charger is a Samsung so I've dug out an old HTC one from about 5 years ago which hopefully won't have any of the modern fast charge malarky. However, inspired by your experience I've ordered a spare battery which comes with a charger as I intend to take it away camping next year so a spare battery will come in useful. I'm borrowing a card reader to see how convenient that is to work but suspect it will have to be the way forward rather than messing about turning it on and off all the time!
Still disapointed with the funcionality of the GoPro.
To go back to your bike analogy, I don't have an issue buying optional extras as they are as the name suggests, optional. The issue here is a bit like GoPro supplying a £499 bike with brakes that aren't big enough to stop the bike, and the customer having to buy bigger brake pads so it will stop. And for them to have fitted 5 gears but gears 1 and 2 don't always work. It doesn't stop you using the bike but you have to mess about getting up to a speed where you can ride it. I suspect most people would be returning a bike like that. My view is that at this price GoPro should be providing suitable brakes and a full set of working gears. For the Hero5 Black that should be through the software OR they should be supplying a card reader and separate battery charger.
Thanks again for your help though, I shall let you know how I get on.