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Sightseer
Posts: 3

Hero4Silver Black Screen

[ Edited ]

My Hero4Silver will turn on with a black screen for about 10 seconds and then power off. I can still cycle through settings and everything, but then after 10 seconds, it powers down. It is fully updated.

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GoPro
Posts: 6,619

Re: Hero4Silver Black Screen

@philwebb53, what's the microSD card used in the camera? Do you get the same results without the SD card inserted?

Also, try to remove the battery then connect the camera (without the battery) directly to a power source using the GoPro charging cable and power it on. This can help eliminate the possibility of battery issues in the camera.

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Sightseer
Posts: 3

Re: Hero4Silver Black Screen

I get the same results with both Lexar 65 GB and SunDisk one

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GoPro
Posts: 14,964

Re: Hero4Silver Black Screen

Hi @philwebb53

 

 

Were you able to plug the camera directly to a power source?

How was it?

 

If it's still the same, please reach out to our Support Team.

Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

 

Thanks!

Ej

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Sightseer
Posts: 3

Re: Hero4Silver Black Screen

Customer service just told me to update, then gave me 25% off a 350$ camera. Its a problem with the camera. Didn't even use the camera more than 3 times.