04-07-2020 01:02 PM - edited 04-07-2020 01:03 PM
My Hero4Silver will turn on with a black screen for about 10 seconds and then power off. I can still cycle through settings and everything, but then after 10 seconds, it powers down. It is fully updated.
04-07-2020 01:33 PM
@philwebb53, what's the microSD card used in the camera? Do you get the same results without the SD card inserted?
Also, try to remove the battery then connect the camera (without the battery) directly to a power source using the GoPro charging cable and power it on. This can help eliminate the possibility of battery issues in the camera.
04-07-2020 02:33 PM
Were you able to plug the camera directly to a power source?
How was it?
If it's still the same, please reach out to our Support Team.
Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.