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Sightseer
Posts: 4

Hero4 black password reset

I’ve looked at YouTube and through the forum. Don’t know the password for the WiFi but the options on my hero4 aren’t the same as the ones shown on the troubleshooting pages nor YouTube channels. When I push the settings button the screen simply says waiting for WiFi connection and pushing the mode button whilst holding the settings button does nothing. In the setup screen there’s no options for WiFi or pairing and when I click reset camera it makes no difference to anything other than the time/date and other options
Adventurer
Posts: 8,525

Re: Hero4 black password reset

what i do is    turn wifi on the camera go to my phones wifi in settings and forget my device, then I go to bluetooth and do the same.   then I go to the gopro app and  go t othe camera and  edit anddel the  camera.  all I need to do not is either factory rest or add new device.    that is how I get around the passw goprohero if that was it.

Sightseer
Posts: 4

Re: Hero4 black password reset

I can’t connect my phone to my go pro at all and when I try to on the app my options on the camera are different to the options on the camera on the video
Adventurer
Posts: 8,525

Re: Hero4 black password reset

[ Edited ]

from what you just said, your camera wifi  does not at all show up on your phones wifi section  as anything?

Sightseer
Posts: 4

Re: Hero4 black password reset

It shows up on my phone but I don’t know the password “goprohero” doesn’t work. And the camera settings are different to every hero 4 black I see online
Adventurer
Posts: 8,525

Re: Hero4 black password reset

Great  now if you  if on a IOS device click the I in the circle, it opens up and says forget my device. did you do that yet

Sightseer
Posts: 4

Re: Hero4 black password reset

Yeah already done that
Adventurer
Posts: 8,525

Re: Hero4 black password reset

?a?nd you did the other things I noted on my first post?  If so thencall gopro. they'll walk you through some other steps.