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%3CLINGO-SUB%20id%3D%22lingo-sub-340392%22%20slang%3D%22en-US%22%3EHero4%20WiFi%20won%E2%80%99t%20turn%20on%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-340392%22%20slang%3D%22en-US%22%3EI%20have%20not%20been%20able%20to%20turn%20the%20WiFi%20on%20my%20camera%20almost%20since%20day%20one%20and%20Best%20Buy%20was%20of%20no%20help.%20I%20have%20try%20through%20settings%2C%20side%20button%2C%20YouTube%20suggestions%20and%20GoPro%20site.%20Because%20of%20it%20I%20have%20not%20been%20able%20to%20update%20or%20up%20load%20videos.%20I%20am%20so%20very%20disappointed%20and%20upset%20with%20it%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-340392%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Sightseer
Posts: 1

Hero4 WiFi won’t turn on

I have not been able to turn the WiFi on my camera almost since day one and Best Buy was of no help. I have try through settings, side button, YouTube suggestions and GoPro site. Because of it I have not been able to update or up load videos. I am so very disappointed and upset with it
GoPro
Posts: 7,862

Re: Hero4 WiFi won’t turn on

Hello @jwall813. I can see how disappointing the situation is. If you haven't done it yet, try re-flashing camera firmware following the manual update instructions below: 

  1. Go to the HERO4 update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Make sure that the camera is fully charged and that a recommended SD card is used. After the update, re-pair your camera with a mobile device following the steps here. Let us know how it goes.