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%3CLINGO-SUB%20id%3D%22lingo-sub-1314%22%20slang%3D%22en-US%22%3EHero4%20Silver%20hangs%20on%20import%3A%20%22Searching%20HERO4%20Silver%22%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1314%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20had%20no%20issues%20importing%20videos%20from%20my%20Hero4%20silver%20until%20today.%20I%20am%20on%20a%20Mac%20running%20El%20Capitan%20and%20running%20the%20latest%202.5.7%20GoPro%20Studio%20software.%20When%20I%20connect%20the%20camera%20the%20machine%20detects%20the%20camera%20and%20instead%20of%20immediately%20importing%20the%20files%20it%20just%20says%20%22Searching%20Hero4%20Silver%22%20and%20does%20nothing.%20If%20I%20unplug%20the%20camera%20the%20message%20disappears.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20thoughts%3F%20A%20google%20search%20turns%20exactly%20ZERO%20results%20for%20the%20phrase%20%22Searching%20Hero4%20Silver%22%20so%20I%20must%20be%20the%20first!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1314%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1406%22%20slang%3D%22en-US%22%3ERe%3A%20Hero4%20Silver%20hangs%20on%20import%3A%20%22Searching%20HERO4%20Silver%22%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1406%22%20slang%3D%22en-US%22%3E%3CP%3EHey%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F788%22%20target%3D%22_blank%22%3E%40jeremye47667%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EHave%20you%20ever%20been%20able%20to%20import%20before%3F%20Do%20you%20have%20the%20latest%20firmware%20(v.03.00)%20on%20your%20camera%3F%20If%20not%2C%20you%20can%20find%20it%20%3CA%20href%3D%22http%3A%2F%2Fgopro.com%2Fupdate%2Fhero4%22%20target%3D%22_self%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3EHERE%3C%2FA%3E.%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ENext%2C%20try%20opening%20up%20your%20GoPro%20Studio%20Importer%20Preferences.%20It%20should%20be%20found%20at%20the%20top%20of%20your%20computer%20screen%20near%20the%20clock%20and%20Bluetooth%20symbol%2C%20etc.%20There%20should%20be%20a%20black%20square%20that%20has%20the%20GoPro%20logo%20inside.%20Click%20on%20that%20and%20choose%20GoPro%20Studio%20Importer%20Preferences.%20Then%2C%20find%20the%20file%20path%20for%20where%20the%20content%20is%20being%20saved%20to.%20It%20will%20be%20under%20%22Import%20media%20from%20GoPro%20cameras%20to%20this%20location%3A%22%20Where%20are%20the%20files%20getting%20saved%20to%20currently%3F%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ENext%2C%20make%20a%20simple%20folder%20(JEREMY%20GOPRO%20or%20TEST%20or%20something%20like%20that)%20and%20change%20the%20file%20path%20to%20save%20there%20instead.%20Then%20does%20it%20work%3F%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EAnd%20lastly%2C%20how%20much%20space%20do%20you%20have%20available%20on%20your%20computer's%20internal%20hard%20drive%3F%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ELet%20us%20know%20how%20it%20goes!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Anonymous
Posts: 0

Re: Hero4 Silver hangs on import: "Searching HERO4 Silver"

Exact Same Problem here..

Teadious workaround at this time. 

Waiting for GoPro folks to come up with a fix.

 

 

GoPro
Posts: 1,755

Re: Hero4 Silver hangs on import: "Searching HERO4 Silver"

[ Edited ]

@Anonymous, 

 

I think the camera not being able to record or "freezing" when plugged into a USB port is different than the original problem, but please clarify for me if I'm wrong. It sounds like your camera is operating normally as far as plugging into the computer goes. It's by design that the camera should go into USB mode once plugged into a computer, and it's normal to not be able to begin taking video or pictures in that case.

 

I just tested it out and I can get my camera to do a time-lapse while being charged by the computer if I begin the time-lapse before plugging it into the computer (as you mentioned). However, normally when people are filming or doing a time-lapse while the camera charges they have it plugged into an external power source that is not a computer. 

 

I hope that is helpful to explain. Again, let me know if you were referring to something other than operating the camera on external power. 

Anonymous
Posts: 0

Re: Hero4 Silver hangs on import: "Searching HERO4 Silver"

[ Edited ]

Must be a El Capitan thing. Updated yesterday to El Capitan and now GoPro studio suddely hangs when searching Hero4 Silver.

Taking out the sd card and plugging it in a reader does the thing perfectly. So for the time being a doable workaround. Thanks for that tip.

Anonymous
Posts: 0

Re: Hero4 Silver hangs on import: "Searching HERO4 Silver"

Hi Matt,

 

Any updates on this?  The issue is still there.

 

Thanks!

todd

Anonymous
Posts: 0

Re: Hero4 Silver hangs on import: "Searching HERO4 Silver"

Just filled in a feedback form for apple with the request to also check out the source of this problem. Would be nice if they gave it some attention.
GoPro
Posts: 1,755

Re: Hero4 Silver hangs on import: "Searching HERO4 Silver"

Hey everyone,

 

Thanks for continuing to post back with updates and new occurrences. It sounds like some of you are already updated and have reformatted your SD cards. Please do make sure to format your SD card in the camera (Delete-->All/Format).

 

Additionally, I know some of you have reported that you were able to import no problem on earlier OS X versions. If any of you could try importing once more on an older version, that would be great to help pinpoint if this is fully isolated to the OS X version or if there are other factors involved. If you have or if you know anybody who has a Mac that hasn't been updated to El Capitan yet, please post back if you can import successfully with the camera connected to that computer. Be sure to format your SD card and take some test videos before trying to import again.

 

All the best,

Matt B.

GoPro Support Hub Moderator

GoPro
Posts: 1,755

Re: Hero4 Silver hangs on import: "Searching HERO4 Silver"

Hi everyone, 

 

I just wanted to let you know that Apple recently released an update for El Capitan, version 10.11.2. We don't have any guarantee if this will resolve the connection between the camera and the computer when uploading content through the camera via the USB cable, but it's definitely worth trying out. 

 

For those affected by this issue when importing directly from the camera to your Mac, please install the update through the Mac App Store and then reboot your computer. Next, please format your SD card in the camera and take some test footage to try importing again. If you are able to do so on this new version of El Capitan, that will be really helpful information for other users running into the same problem. 

 

Please let us know how it goes!

 

All the best, 

Matt B.
GoPro Support Hub Moderator

Anonymous
Posts: 0

Re: Hero4 Silver hangs on import: "Searching HERO4 Silver"

I am updating as we speak. 1.87gb!!
Formatted the sd card and made new test footage. Let you know in a minute.