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%3CLINGO-SUB%20id%3D%22lingo-sub-1314%22%20slang%3D%22en-US%22%3EHero4%20Silver%20hangs%20on%20import%3A%20%22Searching%20HERO4%20Silver%22%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1314%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20had%20no%20issues%20importing%20videos%20from%20my%20Hero4%20silver%20until%20today.%20I%20am%20on%20a%20Mac%20running%20El%20Capitan%20and%20running%20the%20latest%202.5.7%20GoPro%20Studio%20software.%20When%20I%20connect%20the%20camera%20the%20machine%20detects%20the%20camera%20and%20instead%20of%20immediately%20importing%20the%20files%20it%20just%20says%20%22Searching%20Hero4%20Silver%22%20and%20does%20nothing.%20If%20I%20unplug%20the%20camera%20the%20message%20disappears.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20thoughts%3F%20A%20google%20search%20turns%20exactly%20ZERO%20results%20for%20the%20phrase%20%22Searching%20Hero4%20Silver%22%20so%20I%20must%20be%20the%20first!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1314%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1406%22%20slang%3D%22en-US%22%3ERe%3A%20Hero4%20Silver%20hangs%20on%20import%3A%20%22Searching%20HERO4%20Silver%22%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1406%22%20slang%3D%22en-US%22%3E%3CP%3EHey%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F788%22%20target%3D%22_blank%22%3E%40jeremye47667%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EHave%20you%20ever%20been%20able%20to%20import%20before%3F%20Do%20you%20have%20the%20latest%20firmware%20(v.03.00)%20on%20your%20camera%3F%20If%20not%2C%20you%20can%20find%20it%20%3CA%20href%3D%22http%3A%2F%2Fgopro.com%2Fupdate%2Fhero4%22%20target%3D%22_self%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3EHERE%3C%2FA%3E.%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ENext%2C%20try%20opening%20up%20your%20GoPro%20Studio%20Importer%20Preferences.%20It%20should%20be%20found%20at%20the%20top%20of%20your%20computer%20screen%20near%20the%20clock%20and%20Bluetooth%20symbol%2C%20etc.%20There%20should%20be%20a%20black%20square%20that%20has%20the%20GoPro%20logo%20inside.%20Click%20on%20that%20and%20choose%20GoPro%20Studio%20Importer%20Preferences.%20Then%2C%20find%20the%20file%20path%20for%20where%20the%20content%20is%20being%20saved%20to.%20It%20will%20be%20under%20%22Import%20media%20from%20GoPro%20cameras%20to%20this%20location%3A%22%20Where%20are%20the%20files%20getting%20saved%20to%20currently%3F%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ENext%2C%20make%20a%20simple%20folder%20(JEREMY%20GOPRO%20or%20TEST%20or%20something%20like%20that)%20and%20change%20the%20file%20path%20to%20save%20there%20instead.%20Then%20does%20it%20work%3F%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EAnd%20lastly%2C%20how%20much%20space%20do%20you%20have%20available%20on%20your%20computer's%20internal%20hard%20drive%3F%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ELet%20us%20know%20how%20it%20goes!%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Anonymous
Posts: 0

Hero4 Silver hangs on import: "Searching HERO4 Silver"

[ Edited ]

I've had no issues importing videos from my Hero4 silver until today. I am on a Mac running El Capitan and running the latest 2.5.7 GoPro Studio software. When I connect the camera the machine detects the camera and instead of immediately importing the files it just says "Searching Hero4 Silver" and does nothing. If I unplug the camera the message disappears.

 

Any thoughts? A google search turns exactly ZERO results for the phrase "Searching Hero4 Silver" so I must be the first!

Screenshot 2015-10-08 19.27.32.png
GoPro
Posts: 1,755

Re: Hero4 Silver hangs on import: "Searching HERO4 Silver"

Hey @Anonymous, 

 

Have you ever been able to import before? Do you have the latest firmware (v.03.00) on your camera? If not, you can find it HERE

 

Next, try opening up your GoPro Studio Importer Preferences. It should be found at the top of your computer screen near the clock and Bluetooth symbol, etc. There should be a black square that has the GoPro logo inside. Click on that and choose GoPro Studio Importer Preferences. Then, find the file path for where the content is being saved to. It will be under "Import media from GoPro cameras to this location:" Where are the files getting saved to currently?

 

Next, make a simple folder (JEREMY GOPRO or TEST or something like that) and change the file path to save there instead. Then does it work? 

 

And lastly, how much space do you have available on your computer's internal hard drive?

 

Let us know how it goes!

Anonymous
Posts: 0

Re: Hero4 Silver hangs on import: "Searching HERO4 Silver"

Hey, thanks for the questions.

 

I have been able to import on my Mac ever since I owned the camera (about 1 month). The firmware (v3.0) has been installed since day one.

 

I have checked the importer settings and they are going to my user Downloads folder, which is the same it has always been without issue. I updated the Importer settings to use a newly created folder and plugged in the camera and it's doing the same "Searching HERO4 Silver" issue again.

 

I have 300 GB free on my SSD.

 

So what is actually interesting is the workaround I have been able to use to get it to work. Instead of plugging my camera into the USB drive, I instead pop out the micro SD card and put it into the USB dongle/reader and plug that USB reader into my Mac and the importer immediately recognizes the drive and starts importing the videos with no problem. But if I try it with a direct USB connection to the camera it won't work.

 

Thanks.

Anonymous
Posts: 0

Re: Hero4 Silver hangs on import: "Searching HERO4 Silver"

And here is a picture of the USB port on my HERO4 as requested...

IMG_4657.JPG
GoPro
Posts: 1,755

Re: Hero4 Silver hangs on import: "Searching HERO4 Silver"

Hey @Anonymous

 

Thanks for explaining that. So it seems mostly to be an issue of communication between the camera and the computer. I'd try this: 

-Just to be safe, reformat the SD card and then take a few test videos to import. 

-Try using a different USB cable and, if your computer's got one, a different USB port. 

 

Though you've got the most up to date firmware version and the camera worked in the past, it wouldn't be a bad idea to reinstall the firmware with the manual update process. That will reflash the firmware and could help as well!

 

Let us know how it goes!

-Matt B. 

Anonymous
Posts: 0

Re: Hero4 Silver hangs on import: "Searching HERO4 Silver"

[ Edited ]

I tried reformatting the SD card and updating firmware manually, took a video then tried importing and I had the same issue. When trying to change the USB cable to a different USB port on my computer the camera simply froze up... the front display is still showing it's on, but I can't activate the rear display or hit the shutter button to start recording. It ignores all inputs. I have had this issue happen ALL the time when I use my GoPro in the car as a dashcam. If ever I start up the camera with the USB power cable plugged in the camera freezes up within 5 seconds and I have to force a shut down by holding the power button for 10 seconds, then unplug the USB power cable, turn the camera back on, let it sit for 20 seconds or so, then I plug in the USB power cord. It's incredibly annoying, especially since this camera seems plagued from the time I've owned it. I had this issue the first time I bought the HERO 4 Silver on Amazon, so I returned it to Amazon for a replacement after a couple weeks, and then the same thing happens on the replacement.

 

I have 3 days until this Gopro can no longer be returned to Amazon, so I will give this until Friday and if I can't get it working as designed I will just have to return it to Amazon. 

Anonymous
Posts: 0

Re: Hero4 Silver hangs on import: "Searching HERO4 Silver"

And to give some more info...

 

Anonymous
Posts: 0

Re: Hero4 Silver hangs on import: "Searching HERO4 Silver"

Are you running El Capitan, by any chance? I upgraded today from Yosemite and can't import anymore, same stuck on Searching issue.