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Tourist
Posts: 4
Accepted Solution

Hero4 Silver Video error

Hey guys, recently i just recorded a 25 minute lenght video and as a standard of gopro cameras the video was chapeterized. When i try to watch it at my camera, i can see the whole 25 minutes, but when i import the video to my PC i'm only enable to watch 17 minutes of the video and i can't find the other part anywhere. Any thoughs?


Accepted Solutions
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GoPro
Posts: 6,097

Re: Hero4 Silver Video error

 

Hi @gtelles,

 

Thanks for the information.

 

Please try to transfer it using SD card. 

 

And try to play the video directly from the SD card. 

Use an SD card adaptor and we'll check what seems to be the problem. 

 

Thanks,

-Jay 

View solution in original post


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GoPro
Posts: 14,460

Re: Hero4 Silver Video error

Hello @gtelles

 

Let the camera file naming convention guide you in your search of the other video part/s. Let us know how it goes. 

 

Thanks, 
Marius

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Tourist
Posts: 4

Re: Hero4 Silver Video error

I'm afraid it didn't help. The file name is GOPR3918 so i suppose it is labelled as a single video, not as a chaptered video, and i also didn't find any "GPzzxxx" videos

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GoPro
Posts: 17,313

Re: Hero4 Silver Video error

 

Hi @gtelles

 

What SD card are you using?

Have you tried transferring the file to your phone via the GoPro app?

This is to check if the complete file will be imported.

Based on the file name, if there is a chaptered video, you should be getting a file named GP013918.

Are you able to send us a screenshot of your SD card's contents?

 

 

Regards,

Ej

 

 

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Tourist
Posts: 4

Re: Hero4 Silver Video error

I'm using a SanDisk Pixtor 32GB. I tried to transfer the files to my phone, the first one i didn't finish because it was too big, but the second one, the one that is missing in my pc keeps getting canceled. Here is the screenshot of my SD card contents.imagesdcard.jpg

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GoPro
Posts: 6,097

Re: Hero4 Silver Video error

 

Hi @gtelles,

 

Do you use SD card adapter or do you transfer the files directly from your camera? 

 

Also what is the specific error message? 

 

 

Thanks,

-Jay 

Highlighted
Tourist
Posts: 4

Re: Hero4 Silver Video error

I transfer it directly from my camera. There isn't an especific error message, i just can't transfer the full length video

Highlighted
GoPro
Posts: 6,097

Re: Hero4 Silver Video error

 

Hi @gtelles,

 

Thanks for the information.

 

Please try to transfer it using SD card. 

 

And try to play the video directly from the SD card. 

Use an SD card adaptor and we'll check what seems to be the problem. 

 

Thanks,

-Jay