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%3CLINGO-SUB%20id%3D%22lingo-sub-199208%22%20slang%3D%22en-US%22%3EHero4%20Shutter%20button%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-199208%22%20slang%3D%22en-US%22%3E%3CP%3EHi%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20having%20problems%20with%20the%20shutter%20button%20on%20my%20Hero4.%20I%20hadn't%20used%20the%20GoPro%20for%20several%20months%20and%20when%20I%26nbsp%3Bturned%20it%20on%20it%20would%20either%20come%20up%20with%20the%20message%20''SD%20error''%20or%20would%20take%20continous%20photos%20until%20the%20memory%20card%20was%20full.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20reformatted%20the%20memory%20card%20and%20check%20the%20software%20was%20up%20to%20date.%20These%20issues%20have%20now%20stopped%20however%20the%20shutter%20button%20is%20no%20longer%20working.%20I%20am%20able%20to%20take%20photos%20and%20videos%20using%20the%20GoPro%20app%20on%20my%20phone%20but%20canot%20use%20the%20camera%20to%20take%20photos%20or%20videos%20if%20it%20is%20not%20connected%20to%20the%20app.%20All%20other%20functions%20on%20teh%20camera%20work%20except%20for%20the%20shutter%20button.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20can%20you%20advise%20how%20to%20resolve%20this%20issue%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDonny%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-199208%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-199444%22%20slang%3D%22en-US%22%3ERe%3A%20Hero4%20Shutter%20button%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-199444%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F65611%22%20target%3D%22_blank%22%3E%40donnyp06514%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAppreciate%20you%20providing%20details%20of%20what%26nbsp%3B%20happened%20to%20the%20camera.%20It%20would%20be%20best%20to%20get%20in%20touch%20with%20our%20Support%20team%20regarding%20this%20matter.%20You%20can%20reach%20them%20via%20phone%20or%20chat%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs.%26nbsp%3B%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs.%26nbsp%3B%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

Hero4 Shutter button not working

Hi

 

I am having problems with the shutter button on my Hero4. I hadn't used the GoPro for several months and when I turned it on it would either come up with the message ''SD error'' or would take continous photos until the memory card was full.

 

I reformatted the memory card and check the software was up to date. These issues have now stopped however the shutter button is no longer working. I am able to take photos and videos using the GoPro app on my phone but canot use the camera to take photos or videos if it is not connected to the app. All other functions on teh camera work except for the shutter button.

 

Please can you advise how to resolve this issue?

 

Thanks

 

Donny


Accepted Solutions
GoPro
Posts: 6,765

Re: Hero4 Shutter button not working

Hello @donnyp06514

 

Appreciate you providing details of what  happened to the camera. It would be best to get in touch with our Support team regarding this matter. You can reach them via phone or chat through https://gopro.com/help/ContactUs. 

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 6,765

Re: Hero4 Shutter button not working

Hello @donnyp06514

 

Appreciate you providing details of what  happened to the camera. It would be best to get in touch with our Support team regarding this matter. You can reach them via phone or chat through https://gopro.com/help/ContactUs. 

 

Thanks, 
Marius