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Reply
Sightseer
Posts: 3

Re: Hero4 Session wifi not turning on

Hi,

 

Seems that wifi wont turn on, reset it according instructions but now wont let me add.

 

cycle info button unti APP is on screen, push top button and nothing happens excep a beep, no checkmark, no pin given nothing.

Highlighted
GoPro Community Manager
Posts: 5,853

Re: Hero4 Session wifi not turning on

@pimpt - If you have trouble connecting, please be sure your camera is running the latest version of the firmware: https://gopro.com/update/hero_session. Our team at https://gopro.com/help/PKBContactus will be glad to walk you through the pairing process,

 

Thanks,

Jeff

GoPro Community Manager
Posts: 5,853

Re: Hero4 Session wifi not turning on

@johnc5281 - This also sounds like there may be an issue with the firmware on the camera. Doing a manual update should correct this.

 

Jeff

Sightseer
Posts: 3

Re: Hero4 Session wifi not turning on

says its version 2.0.0 , although on the web the version should be much lower...maybe gopro has not updated its website.

How do I do a manual update...maybe it will fix problem which just started today...had been fine for weeks.

Sightseer
Posts: 3

Re: Hero4 Session wifi not turning on

Looks like it, very annoyed as the online Chat TEch told me its probably a bad camera and since its 13 months old its out of warranty.

What a piece of Sh...T policy. I have two of these sessions and two of the older versions wiith tons of accessories. if GoPro does not stand behind its products it will get awful reviews

 

Tourist
Posts: 5

Re: Hero4 Session wifi not turning on

Hi Jeff,

 

i have tried to do a maual update however the serial number is not accepted! i have checked against what my computer says for the serial number when conected (wired connection) and the number on the session itself, and double checked the number when entered and it simply doesnt work. i still have no wifi connection and no response when trying to turn it on. besides that the camera still works fine.

Tourist
Posts: 5

Re: Hero4 Session wifi not turning on

I have a brand new Hero Session that had this same WiFi issue, tried all if the "fixes" in this thread to no avail. Did a manual update and now the camera is stuck in an update loop. The updating graphic with progress bar stays on the info screen OVER TOP of the normal screen icons and the camera is completely unresponsive other than if I hold down the shutter key for 10 seconds to turn it off.

It is literally less than one week old. Any help would be appreciated!

GoPro Community Manager
Posts: 5,853

Re: Hero4 Session wifi not turning on

@ballamason - The firmware (and the corresponding registration page) is specific to each camera model. In the vast majority of cases we get about serial numbers not being accepted, it's because the person was on the registration page for a camera other than the one they are using.

 

The links for the manual update on a HERO Session are at https://gopro.com/update/hero_session, but you can also get the firmware updates for our other cameras by using the options on the left side of the screen. If you are trying to update a HERO Session and that link is not working, our team at https://gopro.com/help/PKBContactus can help.