Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-19004%22%20slang%3D%22en-US%22%3EHero4%20Omni%20USB%20hub%20overheating%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-19004%22%20slang%3D%22en-US%22%3E%3CP%3EThe%207%20port%20USB%20hub%20that%20shipped%20with%20the%20all%20inclusive%20GoPro%20Hero4%20Omni%20%26nbsp%3Bpackage%20becomes%20very%20hot%20and%20I%20worry%20that%20the%20extreme%20heat%20may%20damage%20the%20microSD%20cards.%20%26nbsp%3BAny%20advice%3F%20%26nbsp%3BThanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-19004%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO4%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-19132%22%20slang%3D%22en-US%22%3ERe%3A%20Hero4%20Omni%20USB%20hub%20overheating%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-19132%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F11215%22%20target%3D%22_blank%22%3E%40michaels01608%3C%2FA%3E%26nbsp%3B-%20Some%20heat%20is%20normal%2C%20but%20if%20you%20feel%20that%20it%20is%20an%20unusual%20amount%2C%20please%20do%20contact%20our%20Customer%20Support%20team%20so%20we%20can%20troubleshoot%20it%20with%20you.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EAlso%2C%20have%20you%20posted%20about%20this%20on%20the%20Omni%20boards%20here%20on%20the%20Support%20Hub%3F%20If%20you%20need%20help%20getting%20to%20those%2C%20please%20let%20me%20know.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-20785%22%20slang%3D%22en-US%22%3ERe%3A%20Hero4%20Omni%20USB%20hub%20overheating%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-20785%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Jeff%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20cannot%20locate%20information%20on%20the%20Omni%20USB%20hub%20overheating%20problem.%20%26nbsp%3BI%20had%20to%20return%20the%20Omni%20to%20our%20equipment%20cage%20so%20that%20it%20could%20be%20properly%20inventoried%20into%20the%20system.%20%26nbsp%3BI%20just%20got%20it%20back%20and%20cannot%20even%20test%20the%20overheating%20issue%20again%20as%20the%20power%20connector%20falls%20out%20(it%20only%20seats%20partway%20which%20seems%20to%20create%20an%20intermittent%20connection.%20%26nbsp%3BThe%20lights%20flash%20blue%20and%20then%20nothing.%20%26nbsp%3BI%20believe%20that%20the%20USB%20hub%20is%20defective.%20%26nbsp%3BWhere%20do%20I%20file%20a%20report%20to%20support%20(navigating%20this%20site%20seems%20to%20produce%20circular%20results%20for%20me%20%3B-)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMichael%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-20922%22%20slang%3D%22en-US%22%3ERe%3A%20Hero4%20Omni%20USB%20hub%20overheating%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-20922%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F11215%22%20target%3D%22_blank%22%3E%40akamichael%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EFor%20a%20technical%20issue%20where%20you%20believe%20there%20may%20be%20some%20defect%2C%20you%20can%20reach%20out%20to%20the%20Support%20Team%20at%20the%20page%20HERE.%20The%20Omni%20section%20of%20the%20Support%20Hub%20is%20more%20to%20discuss%20use%20cases%20and%20questions%2C%20including%20technical%20questions.%20And%20we%20can%20help%20you%20get%20registered%20there%20if%20you'd%20like.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-21137%22%20slang%3D%22en-US%22%3ERe%3A%20Hero4%20Omni%20USB%20hub%20overheating%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-21137%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20filed%20a%20GoPro%20Support%20Request%20Form.%20%26nbsp%3BHopefully%20the%20issue%20will%20be%20resolved%20soon.%20I%20am%20already%20registered%20on%20the%20site.%20%26nbsp%3BThanks%20for%20your%20suggestions%20Matt!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-38930%22%20slang%3D%22en-US%22%3ERe%3A%20Hero4%20Omni%20USB%20hub%20overheating%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-38930%22%20slang%3D%22en-US%22%3E%3CP%3EYeah%2C%20mine%20seems%20to%20be%20working%20but%20gets%20really%20hot%20too.%3C%2FP%3E%3CP%3EI'm%20more%20worried%20about%20the%20random%20clicking%20noise%20it%20makes.%3C%2FP%3E%3CP%3EUnless%20its%20just%20the%20plastic%20expanding.%26nbsp%3B%3CIMG%20class%3D%22emoticon%20emoticon-robotmad%22%20id%3D%22robotmad%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_robot-mad.png%22%20alt%3D%22Robot%20Mad%22%20title%3D%22Robot%20Mad%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Hiker
Posts: 6
Accepted Solution

Hero4 Omni USB hub overheating

The 7 port USB hub that shipped with the all inclusive GoPro Hero4 Omni  package becomes very hot and I worry that the extreme heat may damage the microSD cards.  Any advice?  Thanks!


Accepted Solutions
GoPro Community Manager
Posts: 5,853

Re: Hero4 Omni USB hub overheating

@akamichael - Some heat is normal, but if you feel that it is an unusual amount, please do contact our Customer Support team so we can troubleshoot it with you.

 

Also, have you posted about this on the Omni boards here on the Support Hub? If you need help getting to those, please let me know.

 

Thanks,

Jeff

View solution in original post


All Replies
GoPro Community Manager
Posts: 5,853

Re: Hero4 Omni USB hub overheating

@akamichael - Some heat is normal, but if you feel that it is an unusual amount, please do contact our Customer Support team so we can troubleshoot it with you.

 

Also, have you posted about this on the Omni boards here on the Support Hub? If you need help getting to those, please let me know.

 

Thanks,

Jeff

Hiker
Posts: 6

Re: Hero4 Omni USB hub overheating

Hi Jeff,

 

I cannot locate information on the Omni USB hub overheating problem.  I had to return the Omni to our equipment cage so that it could be properly inventoried into the system.  I just got it back and cannot even test the overheating issue again as the power connector falls out (it only seats partway which seems to create an intermittent connection.  The lights flash blue and then nothing.  I believe that the USB hub is defective.  Where do I file a report to support (navigating this site seems to produce circular results for me ;-)

 

Thanks,

 

Michael

GoPro
Posts: 1,755

Re: Hero4 Omni USB hub overheating

[ Edited ]

Hi @akamichael

 

For a technical issue where you believe there may be some defect, you can reach out to the Support Team at the page HERE. The Omni section of the Support Hub is more to discuss use cases and questions, including technical questions. And we can help you get registered there if you'd like. 

Hiker
Posts: 6

Re: Hero4 Omni USB hub overheating

[ Edited ]

I have filed a GoPro Support Request Form.  Hopefully the issue will be resolved soon. I am already registered on the site.  Thanks for your suggestions Matt!

Tourist
Posts: 4

Re: Hero4 Omni USB hub overheating

Yeah, mine seems to be working but gets really hot too.

I'm more worried about the random clicking noise it makes.

Unless its just the plastic expanding. Robot Mad

Hiker
Posts: 6

Re: Hero4 Omni USB hub overheating


@alexs6457 wrote:

Yeah, mine seems to be working but gets really hot too.

I'm more worried about the random clicking noise it makes.

Unless its just the plastic expanding. Robot Mad


GoPro eventually replaced mine with the same design, but I had given up and purchased a j5 create. 6 port hub.  I also started downloading the data from the cards to a file and only then importing them from my hard drive to GoPro Omni Importer.  No more hub overheating issues.

Highlighted
Tourist
Posts: 4

Re: Hero4 Omni USB hub overheating

Thanks for the tip. I believe these hubs might not be really suited other things then copying files.

Lets see how long mine will hold or when it melts through my desk.

 

Happy stitching! ;-)