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Tourist
Posts: 2

Hero3+

I bought a used Hero3+ from a online site.

When I try to pair the camer with my phone 

 through the gopro app it ask for a password

 that was from the pevious owner.

 I tried doing a factory reset and used the default password.

Stiil the same 

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GoPro
Posts: 13,118

Re: Hero3+

Hello, @cwil58. A manual firmware update has to be done in order to reset the camera's Wi-Fi name and password. These steps will help you do it. 

Highlighted
Tourist
Posts: 2

Re: Hero3+

Hello @mariustanya Yes after getting with gopro support was able to fix the problem.

It turns out my web browser did not support a manual update.

All is well now problem solved.

  Thank You

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GoPro
Posts: 13,118

Re: Hero3+

Great to know that, @cwil58. Thank you for posting back to share what has resolved the issue. Enjoy using your GoPro!