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Sightseer
Posts: 1

Hero3+ serial number

[ New ]

Im trying to reset my wifi password so I can use my camera remotely. It will not accept the update on my sd card, and when I try to reregister it, it tell me my serial number is incorrect?? Help Please

Jim S

Las Vegas NV


Accepted Solutions
GoPro
Posts: 16,912

Re: Hero3+ serial number

[ New ]

Hello @royalsurf64217

 

The serial number for a HERO3+ camera starts with H3B+ (for HERO3+ Black) or H3S+ (for HERO3+ Silver), and is 15 characters long. IF you have this format, then you must have the correct serial number and may just be on the wrong update page. Let us try this: 

  1. Visit https://gopro.com/update
  2. Select the correct camera model.
  3. Select "Update your camera manually."
  4. On the next page, put in camera serial number and the email address associated with your GoPro account. Check appropriate boxes, then click on Next Step.
  5. Follow on-screen instructions. 

Hope this helps. Let us know how it goes. 

 

Thanks, 
Marius

View solution in original post


All Replies
GoPro
Posts: 16,912

Re: Hero3+ serial number

[ New ]

Hello @royalsurf64217

 

The serial number for a HERO3+ camera starts with H3B+ (for HERO3+ Black) or H3S+ (for HERO3+ Silver), and is 15 characters long. IF you have this format, then you must have the correct serial number and may just be on the wrong update page. Let us try this: 

  1. Visit https://gopro.com/update
  2. Select the correct camera model.
  3. Select "Update your camera manually."
  4. On the next page, put in camera serial number and the email address associated with your GoPro account. Check appropriate boxes, then click on Next Step.
  5. Follow on-screen instructions. 

Hope this helps. Let us know how it goes. 

 

Thanks, 
Marius