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Sightseer
Posts: 3
Accepted Solution

Hero3+ password - used to pro

I was gifted a Hero3+ and I can’t use the app because I don’t know the password. The person who gave it to me doesn’t remember it and her husband who was the user, is deceased. Is there anything I can do?

Accepted Solutions
GoPro
Posts: 8,427

Re: Hero3+ password - used to pro

 

Hi @sweetmesa81806

 

Make sure to format the card first. Please note that formatting the card deletes all information, save any files you need.

Download the update.

Transfer the unzipped file folder to the root of the SD card. It should be named as UPDATE.

Once you insert the SD card back to the camera it should initiate the update  1/2 then 2/2.

 

Thanks!

Ej

 

 

 

 

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All Replies
GoPro
Posts: 8,427

Re: Hero3+ password - used to pro

 

Hi @sweetmesa81806

 

The Wi-Fi password needs to be reset. Please go over these steps: 

  1. From the HERO3 update page click "Start Update" to begin.  From the HERO3+ update page click "Update your camera manually" below "Other Ways to Update" to begin.
  2. On the first page, enter your serial number and registration information and then click "Next Step."
  3. On the next page, select 'Wi-Fi Update Only' with the blue check mark and click "Next Step."
  4. On the next page, enter your new camera name and password.
  5. Follow the rest of the on-screen prompts to complete the rest of the update process. 

Once completed, please proceed with the pairing process again.

 

Let us know how it goes.

 

Regards,

Ej

 

 

Sightseer
Posts: 3

Re: Hero3+ password - used to pro

OK great thanks. Apparently, I need a microSD card reader. Such fun. 

Sightseer
Posts: 3

Re: Hero3+ password - used to pro

Didn't work. I dragged the info from the update folder onto the car, put the card in the phone then...nothing happened. 

GoPro
Posts: 8,427

Re: Hero3+ password - used to pro

 

Hi @sweetmesa81806

 

Make sure to format the card first. Please note that formatting the card deletes all information, save any files you need.

Download the update.

Transfer the unzipped file folder to the root of the SD card. It should be named as UPDATE.

Once you insert the SD card back to the camera it should initiate the update  1/2 then 2/2.

 

Thanks!

Ej

 

 

 

 

Adventurer
Posts: 8,758

Re: Hero3+ password - used to pro

[ Edited ]

Who is telling you to  flash formware for  a  password  reset, delaying the actual trouble unless I am wrong?

 

Let me ask you this Did you turn on the camera.  go to the gear that is  the prefrence and scroll to   the  setting called factory reset?  Once you do that  go to Page 53 and follow the instructiond nad enter  goprohero

All this info is at your fingertips to get you correctly working the password is not perminant and you donot need to flash firmware, gopro is told to tell you to flash that is their job. 

 

Never hard to do but being new seems you really need to look at the manual  and hte page posted (wink)

 

https://gopro.com/content/dam/help/hero3plus-black-edition/manuals/HERO3_Plus_Black_UM_ENG_REVD.pdf

 

Hero 3 pass.png