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Sightseer
Posts: 1
Accepted Solution

Hero3+ and Hero2 power but then won't function

[ Edited ]

Hi there, I've got a Hero3+ and Hero2 showing a similar kind of fault.

Hero3+:

Hero2: 

 

I've been using them mainly on holidays for the last few years and recently they've been sitting in a cupboard for about a year untouched. I'm wondering if there's an internal battery, or something like that, which fails when left for a long time without charging?

 

I've tried to attach a video of the problem for you to check (but it's been rejected by your import filter) - the Hero3 powers up, an iicon appears on screen but it's then locked. The buttons don't work and I have to remove the battery to power it off. The batteries and SD cards that I'm using all used to work fine and I've tried 3 different SD cards. The unit won't take the software update either - when I copy the files to the SD card, the unit doesn't update as it should.

 

My Hero2 has a similar problem - powers and sometimes the buttons work, sometimes it's locked. Mostly it's locked.

 

Any ideas? 

 

Also I can't register my Hero2 on my Go Pro account because it doesn't appear in the Devices list when I try and add it? Why can't I add a Hero2?


Accepted Solutions
Highlighted
GoPro
Posts: 3,924

Re: Hero3+ and Hero2 power but then won't function

Hey @marcusb28,

 

I would recommend giving these steps a go:

 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

 

If that doesn't help get in touch with our Support Team directly and they can help troubleshoot those cameras:

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

View solution in original post


All Replies
Highlighted
GoPro
Posts: 3,924

Re: Hero3+ and Hero2 power but then won't function

Hey @marcusb28,

 

I would recommend giving these steps a go:

 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

 

If that doesn't help get in touch with our Support Team directly and they can help troubleshoot those cameras:

 

https://gopro.com/help/ContactUs

 

Best,

Ryan