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Sightseer
Posts: 1
Accepted Solution

Hero3 Wi-Fi and password reset not working

Hello I have tried to reset the Wi-Fi name and password on my Hero3 several times trying it several different ways with both having the camera hooked to the computer and just plugging the microSD card into the computer and downloading the update every time I power the camera back on to start the update nothing happens it doesn't start updating or anything I've checked the serial number several times to make sure it was the correct serial number because the zero looks like the letter o and vice versa and nothing has worked I've had this camera since it was new and only used it a few times so now I'm trying to use it again but cannot use the app because I cannot remember the password from 4 years ago

Accepted Solutions
GoPro
Posts: 3,924

Re: Hero3 Wi-Fi and password reset not working

Hi @boldrange72527,

 

If you are still having some trouble getting that password reset give the steps in this article a try!

 

https://gopro.com/help/articles/block/How-to-Reset-the-Camera-s-Wi-Fi-Name-and-Password

 

This should get you back up and running.

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Hero3 Wi-Fi and password reset not working

Hi @boldrange72527,

 

If you are still having some trouble getting that password reset give the steps in this article a try!

 

https://gopro.com/help/articles/block/How-to-Reset-the-Camera-s-Wi-Fi-Name-and-Password

 

This should get you back up and running.

 

Best,

Ryan