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07-22-2018 06:51 PM
Hero3 White password will not reset.
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07-23-2018 11:55 AM
Re: Hero3 White password will not reset.
[ New ]Hello @rockycliff52874,
Were you able to get a confirmation of successful update on the camera? Which path in the manual update process did you follow - firmware only, Wi-Fi only, or both? Before inserting the SD card back to the camera, did you format it and make sure that only the update files (not UPDATE folder) are in it? See if re-checking these will help with resolving the issue. Feel free to post back for any other concern or question.
Thanks,
Marius
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07-23-2018 11:55 AM
Re: Hero3 White password will not reset.
[ New ]Hello @rockycliff52874,
Were you able to get a confirmation of successful update on the camera? Which path in the manual update process did you follow - firmware only, Wi-Fi only, or both? Before inserting the SD card back to the camera, did you format it and make sure that only the update files (not UPDATE folder) are in it? See if re-checking these will help with resolving the issue. Feel free to post back for any other concern or question.
Thanks,
Marius