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Sightseer
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Accepted Solution

Hero3 White password will not reset.

I have gone through the update procedure 2 times and the camera will still not let me reset the password for the wifi. Please help.

Accepted Solutions
GoPro
Posts: 8,921

Re: Hero3 White password will not reset.

Hello @rockycliff52874

 

Were you able to get a confirmation of successful update on the camera? Which path in the manual update process did you follow - firmware only, Wi-Fi only, or both? Before inserting the SD card back to the camera, did you format it and make sure that only the update files (not UPDATE folder) are in it? See if re-checking these will help with resolving the issue. Feel free to post back for any other concern or question. 

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 8,921

Re: Hero3 White password will not reset.

Hello @rockycliff52874

 

Were you able to get a confirmation of successful update on the camera? Which path in the manual update process did you follow - firmware only, Wi-Fi only, or both? Before inserting the SD card back to the camera, did you format it and make sure that only the update files (not UPDATE folder) are in it? See if re-checking these will help with resolving the issue. Feel free to post back for any other concern or question. 

 

Thanks, 
Marius