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Anonymous
Posts: 0

Re: Hero3 White Update

[ New ]

Exactly same problem here.  Tried a couple of times, but no joy.  Is there a solution?

Tourist
Posts: 3

Re: Hero3 White Update

[ New ]

I am also beyond pissed about this. I just aquired a nice, lightly used 3 white and it has some freezing problems. It also only powers on when it feels appropriate. I think these problems can be fixed with a manual firmware update but after wasting 5 minutes of going through the process on GoPro website to download the file, the page is gone and it cannot be downloaded. On top of that the customer service is garbage. Every time you try to get help it gives a message that all associates are busy helping others and to try again later. GoPro will crumble if this crap doesn't improve.

WHERE'S THE GOPRO 3 UPDATE FILES????????????????????????????

Anonymous
Posts: 0

Re: Hero3 White Update

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Same issue not able to download firmware update, download button grayed out..... any solution for this?

 

 

Tourist
Posts: 3

Re: Hero3 White Update

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I finally got through to support on 9/14/17. They told me they were opening a ticket to have this fixed. As of now (9/18/17) there is still no resolution to the problem.

Anonymous
Posts: 0

Re: Hero3 White Update

[ New ]
I had contact with support on sept 13th.
They said i had to wait for the site to get fixed.
Timing unknown and very dissapointing in gopro support...

Maybe we should open a new topic for this issue instead of continuing on a topic of another problem which has no link to our issue.
Anonymous
Posts: 0

Re: Hero3 White Update

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Contacted support again today ...
Still no solution and worse there is no timing set either.
Case number : 03988762
Anonymous
Posts: 0

Re: Hero3 White Update

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Same problem here after months... Very bad aftersales service.... It doesn't deserve to pay for a gopro if simply nobody solves nothing. My next action cam won't be gopro for sure....

GoPro Community Manager
Posts: 7,794

Re: Hero3 White Update

[ New ]

The HERO3 update page is still being worked on. We are following up with the team regularly, but don't have an estimated timeline for when it will be operational again. Hopefully, it will be very soon though.