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Sightseer
Posts: 1

Re: Hero3 White Update

Exactly same problem here.  Tried a couple of times, but no joy.  Is there a solution?

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Tourist
Posts: 3

Re: Hero3 White Update

I am also beyond pissed about this. I just aquired a nice, lightly used 3 white and it has some freezing problems. It also only powers on when it feels appropriate. I think these problems can be fixed with a manual firmware update but after wasting 5 minutes of going through the process on GoPro website to download the file, the page is gone and it cannot be downloaded. On top of that the customer service is garbage. Every time you try to get help it gives a message that all associates are busy helping others and to try again later. GoPro will crumble if this crap doesn't improve.

WHERE'S THE GOPRO 3 UPDATE FILES????????????????????????????

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Sightseer
Posts: 1

Re: Hero3 White Update

Same issue not able to download firmware update, download button grayed out..... any solution for this?

 

 

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Tourist
Posts: 3

Re: Hero3 White Update

I finally got through to support on 9/14/17. They told me they were opening a ticket to have this fixed. As of now (9/18/17) there is still no resolution to the problem.

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Tourist
Posts: 20

Re: Hero3 White Update

I had contact with support on sept 13th.
They said i had to wait for the site to get fixed.
Timing unknown and very dissapointing in gopro support...

Maybe we should open a new topic for this issue instead of continuing on a topic of another problem which has no link to our issue.
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Tourist
Posts: 20

Re: Hero3 White Update

Contacted support again today ...
Still no solution and worse there is no timing set either.
Case number : 03988762
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Sightseer
Posts: 1

Re: Hero3 White Update

Same problem here after months... Very bad aftersales service.... It doesn't deserve to pay for a gopro if simply nobody solves nothing. My next action cam won't be gopro for sure....

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GoPro Community Manager
Posts: 7,041

Re: Hero3 White Update

The HERO3 update page is still being worked on. We are following up with the team regularly, but don't have an estimated timeline for when it will be operational again. Hopefully, it will be very soon though.