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Sightseer
Posts: 1
Accepted Solution

Hero3 White Update

So here's the deal,

 

I got a Hero 3 as a gift a long time ago but never actually did anything with it. So fast forward to 2017 when I'm actually into photography and I set up my Hero3.

 

So I've been trying to connect it to the "Capture" app on my iPhone, but it constantly gives me issues and won't let me preview. I'm guessing my camera needs a software/firmware update (version 03.00 currently) but I can't figure out HOW, because whether I plug it into my computer, or try to use the app, the camera seems too outdated or something to actually cooperate with the programs I need to update the camera. Isn't there an easy way I can get my camera to work? This is absolutely unreal.


Accepted Solutions
GoPro
Posts: 3,924

Re: Hero3 White Update

Hi All,

 

The download should now work from the site. Please let me know if there are any further issues so I can pass them along to the correct team! 

 

https://gopro.com/update/hero3

 

Best,

Ryan

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All Replies
GoPro Community Manager
Posts: 5,853

Re: Hero3 White Update

@spiryhero62034 - You can do a manual update. That will put the files directly on your SD card. Instructions are at https://gopro.com/update/hero3.

 

If you still run into issues, our team at https://gopro.com/help/PKBContactus can help.

 

Thanks,

Jeff

Sightseer
Posts: 1

Re: Hero3 White Update

I have a similar issue, in that I recently opened a Hero3 White, after having if for 2 years in the box, and updated it only to find that the image color and quality is all messed up. I've tried to find an older update file to try and revert to shipped software to see if its a software issue but have had no luck so far.

Nomad
Posts: 583

Re: Hero3 White Update


@spiryhero62034 wrote:

So here's the deal,

 

I got a Hero 3 as a gift a long time ago but never actually did anything with it. So fast forward to 2017 when I'm actually into photography and I set up my Hero3.

 

So I've been trying to connect it to the "Capture" app on my iPhone, but it constantly gives me issues and won't let me preview. I'm guessing my camera needs a software/firmware update (version 03.00 currently) but I can't figure out HOW, because whether I plug it into my computer, or try to use the app, the camera seems too outdated or something to actually cooperate with the programs I need to update the camera. Isn't there an easy way I can get my camera to work? This is absolutely unreal.


What operating system are you using? There is an issue with some driver on Windows 10; refer to here https://community.gopro.com/t5/Cameras/New-Hero5-black-can-t-connect-over-USB-anymore-after-firmware...

 

Latest firmware for your HERO3 White Edition is HD3.09.03.07 | Aug 12, 2014

 

I would suggest you do an manual frimware update. Go to https://gopro.com/update/hero3 and follow the update manual link (https://gopro.com/support/product-update/register-camera). Follow the instructions to do the update.

Tourist
Posts: 1

Re: Hero3 White Update

I have same issue. Had Hero 3 for some and haven't started using until recently. I wanted to update firmware and follow the instuctions to download the latest firmware. Did all the steps and update was successful (no FAILURE message). However when I turn the camera on it still says v03.00 and version.txt file says "firmware version":"HD3.01.03.00" and similar information when I use the Capture app/Settings. Screenshot attached.

 

Anyone figured out how to update the firmware? 

 

I also at times not able to view the preview in the Android App. Preview screen is simply blank. But I suspect that may be firmware related. 

 

Thanks!

Screenshot_20170325-230844.png
Tourist
Posts: 2

Re: Hero3 White Update

Hi Guys so I have the same problem. It seems that the hero 3 white has updated to the the hero 3  silvers firmware and this is causing the disaster, I have no audio and terrible video quality. 

 

Now, how I know this is the problme is because my Hero 3 white has a Hero 3 silver serial number???? -WTF GoPro

 

Doesnt work if I try fake the serial number back to a white as the update just failes.

 

Does anybody have a solution to this?

Tourist
Posts: 1

Re: Hero3 White Update

Good luck. Have the same problem with my 3 white edition. Called GoPro and nothing they could help me with. Said my camera is defective and they would give me a rebate on a newer one. Why would I buy I newer one when my already new one doesn't work. Save your money and buy a knockoff. They do everything a GoPro does at a quarter of the price.
Tourist
Posts: 20

Re: Hero3 White Update

Manual update doesn't work for the gopro3 WHITE !

You follow procedure on the support site and at step 3 the download update button is grayed out.

So there is no way to download the update.

 

When you just click next step you get the error :

Epic Fail. 404 No Resource Found

Sometimes getting radical comes at a cost.

 

I see a lot of people having this problem, but there doesn't seem to be any solution...

 

I tried windows 7, 8 and 10 with edge, IE, chrome and firefox...

 

What now ?