12-25-2018 11:26 AM
12-25-2018 12:40 PM
Note that the HERO3 cameras are updated a little differently than our other models. To be sure it loads in, I recommend putting the Update folder in the root directory on your SD card like you'd normally do AND put a copy of the files in the Update folder on their own in the root directory as well. That way, the camera can read either the files in the top level or in the Update folder.
If that doesn't do it, our team at https://gopro.com/help/ContactUs can help.
12-25-2018 01:44 PM
Hi @jefft -
Thanks for the pointers. I tried another manual update from scratch this time, with a freshly formatted and blank SD card, and with the UPDATE folder at the root, as well as all the UPDATE/ files copied to the root folder. While this didn't appear to clear up the issue, I did see one more behavior change -- the status indicator in Quik showing SD Card Capacity now shows a percentage of space consumed instead of just showing "0% used", which it was showing before even when the SD card was half full of videos and photos.
I'll contact the support folks. I tried emailing firstname.lastname@example.org but it appears from https://gopro.com/help/ContactUs my entry point to support is either chat or a phone call during business hours? Thanks!