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Reply
Tourist
Posts: 6
Accepted Solution

Hero3 Silver not connecting to camera App

Hi,

I have a Gopro Hero 3 Silver.

I cannot connect my iPhone 6s to my camera.
I have down loaded and installed the latest firm including wifi
When you first connect the camera it saw the camera but will not connect now, I have freshly installed the app as well.
I can connect from my iPhone to the camera wifi.
I have tried it on another iPhone 6s and it works, the only difference is that it is working on the last version of ios 12 and mine is on ios 13, it worked the night before using this camera prior to updating to ios 13.

 

 


Accepted Solutions
GoPro
Posts: 10,103

Re: Hero3 Silver not connecting to camera App

Hi @fastbeach364

 

I'm sorry to hear you're having issues with the app! We're actually aware of the connection issue with iOS 13 and will be addressing it in future releases. 

 

Thanks!

Ej

View solution in original post

Tourist
Posts: 6

Re: Hero3 Silver not connecting to camera App

Does anyone know when Gopro will put on the apple App store a new update to their App which will cure the issue with the new ios 13.0 issue with Wifi connecting to the Hero 3 and a Iphone, I use this all the time.

View solution in original post


All Replies
GoPro
Posts: 10,103

Re: Hero3 Silver not connecting to camera App

Hi @fastbeach364

 

I'm sorry to hear you're having issues with the app! We're actually aware of the connection issue with iOS 13 and will be addressing it in future releases. 

 

Thanks!

Ej

Tourist
Posts: 6

Re: Hero3 Silver not connecting to camera App

Does anyone know when Gopro will put on the apple App store a new update to their App which will cure the issue with the new ios 13.0 issue with Wifi connecting to the Hero 3 and a Iphone, I use this all the time.

GoPro
Posts: 3,032

Re: Hero3 Silver not connecting to camera App

@fastbeach364, by any chance, did you re-pair the HERO3 camera with the GoPro App after installing the iOS update? Or is this a brand new pairing connection? 

Tourist
Posts: 6

Re: Hero3 Silver not connecting to camera App

[ Edited ]

Hi,

 

I had been using this camera with the Iphone 6s for some time, when it updated to Ios13 it then d working, I did forget the Wifi connection and deleted the app and made shure the firmware was upto date then tried to pair it it again with the app, you can get the phone to pickup and exept the Wifi signal but the app will not pair with the camera, Gopro came back and said that they are aware with the problem and will deal with it in a future app release but did not say when this is likely to happen, not a lot of help, I have noticed in the App section other people have said they same so the problem must be a big one, surely this should be a priority.

 

My Camera still works with a Iphone 6s that is running the last version Ios 12.?? so their is nothing wrong with the camera.

GoPro
Posts: 8,136

Re: Hero3 Silver not connecting to camera App

These are great information, ,@fastbeach364. Yes, our development team is set to release an update to the GoPro app soon. We do not have an exact date at this time but we will definitely post about it once the new version of the app has been rolled out. Thanks!

Sightseer
Posts: 1

Re: Hero3 Silver not connecting to camera App

Any word on an updated app Camera still not connecting to iPhone running iOS 13 ??

GoPro
Posts: 10,103

Re: Hero3 Silver not connecting to camera App

Hello @boldhero820

 

After updating the app, restarting your phone should help with the connection.

Let us know how it goes.

 

Thanks!

Ej