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Tourist
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Accepted Solution

Hero3+Black - Will Not Update

I'm having problems with my Hero3+Black.  Like many, I have forgotten the WIFI password and need to reset it.  I've tried downloading the software and following the steps on my mac, I've also done the process on a PC.  Including an SD card format.  

 

I can get the software on the SD card, but the camera itself will not update and does not reset the wifi.

 

I also can not get the camera to connect via the GoPro App.  

 

The camera is currently on the v3.03 software.

 

Any help would be appreciated.


Accepted Solutions
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GoPro
Posts: 5,724

Re: Hero3+Black - Will Not Update

@roberti82, if the camera does not initiate the update it can be because the camera is not recognizing the update on the SD card. You will want to make sure to follow all of the instructions as outlined on the GoPro website's update page to ensure no steps are being missed. I do also have some suggestions here that should help get the update working. 

  • Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it; 

  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters; 

  • Format the SD card before placing the update folder in the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu); 

  • Be sure to place the entire UPDATE folder on the root level of the SD card. 

 

Once you have the necessary file(s) placed on the SD card, unplug it from the computer and insert the microSD card into your camera. Once it's plugged in, power on the camera. The update should automatically initiate. 

 

Let me know how it goes.

View solution in original post


All Replies
Highlighted
GoPro
Posts: 5,724

Re: Hero3+Black - Will Not Update

@roberti82, if the camera does not initiate the update it can be because the camera is not recognizing the update on the SD card. You will want to make sure to follow all of the instructions as outlined on the GoPro website's update page to ensure no steps are being missed. I do also have some suggestions here that should help get the update working. 

  • Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it; 

  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters; 

  • Format the SD card before placing the update folder in the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu); 

  • Be sure to place the entire UPDATE folder on the root level of the SD card. 

 

Once you have the necessary file(s) placed on the SD card, unplug it from the computer and insert the microSD card into your camera. Once it's plugged in, power on the camera. The update should automatically initiate. 

 

Let me know how it goes.