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Sightseer
Posts: 1
Accepted Solution

Hero + won't charge or turn on!

I tried charging me go pro this morning and it was charging for about 10 mins then I noticed that the red light wasn't on and no I can not get it to charge or turn on! Can anyone help me please!

Accepted Solutions
Tourist
Posts: 1

Re: Hero + won't charge or turn on!


@sarge3212 wrote:
I tried charging me go pro this morning and it was charging for about 10 mins then I noticed that the red light wasn't on and no I can not get it to charge or turn on! Can anyone help me please!

I think I had this same problem about a month ago.  I was going for a bike ride, tried turning on the GoPro and nothing happened.  I thought maybe I forgot to charge it after the last time I used it.  Got back from the ride, charged it up, LED stayed Red for a while.  The next time I tried to use it, tried to turn it on and same thing. It wouldn't turn on and I now I know I just charged it.  This time I plugged it back in to the computer, turned it on and Quik opened up. It started downloading videos which I thought I already did.  I checked the firmware too just to make sure I had the latest and I did. After all videos downloaded, removed from PC, tried turning on and everything started working again.  So my guess is that something got hung up the last time I was connected to a PC. 

 

So try connecting to a PC, turn on the camera and see if it connects.  If set up, Quik (go pro software) should open and you can check your firmware, check battery level to see if bad battery or charged battery, etc.  Then turn off camera, disconnect from PC and see if that helped.

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Tourist
Posts: 1

Re: Hero + won't charge or turn on!


@sarge3212 wrote:
I tried charging me go pro this morning and it was charging for about 10 mins then I noticed that the red light wasn't on and no I can not get it to charge or turn on! Can anyone help me please!

I think I had this same problem about a month ago.  I was going for a bike ride, tried turning on the GoPro and nothing happened.  I thought maybe I forgot to charge it after the last time I used it.  Got back from the ride, charged it up, LED stayed Red for a while.  The next time I tried to use it, tried to turn it on and same thing. It wouldn't turn on and I now I know I just charged it.  This time I plugged it back in to the computer, turned it on and Quik opened up. It started downloading videos which I thought I already did.  I checked the firmware too just to make sure I had the latest and I did. After all videos downloaded, removed from PC, tried turning on and everything started working again.  So my guess is that something got hung up the last time I was connected to a PC. 

 

So try connecting to a PC, turn on the camera and see if it connects.  If set up, Quik (go pro software) should open and you can check your firmware, check battery level to see if bad battery or charged battery, etc.  Then turn off camera, disconnect from PC and see if that helped.