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Sightseer
Posts: 1
Accepted Solution

Hero + won't charge or turn on for more than a sec after charging for two hours.

I have reformatted my SD card, and updated my software and still the camera is not staying on unless it is plugged into the wall. If I push the side button the blue light flashes however I cannot connect if I am not plugged in.  Is it possible to change the battery?


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GoPro
Posts: 15,175

Re: Hero + won't charge or turn on for more than a sec after charging for two hours.

Hi @dp26

 

The battery of HERO+ is integrated to the camera, this is not something replaceable. 

 

We have a few different steps to help get your camera powered back on. In order to do so, let's get the camera ready for troubleshooting. Please remove the camera's microSD card and disconnect any USB cable that might be attached to the camera.  
 
Then, follow these troubleshooting steps:

  1. Please press and hold the Power/Mode button on the front of the camera for about 10 seconds, then release it.  This acts as a rest and in most cases, this makes your camera power ON again if the battery has a charge.
  2. If the camera doesn't power ON, let's try charging the battery.  Please use the supplied GoPro USB cable to connect your camera to a USB port directly on your computer or to a USB wall charger that outputs 5V and 1A.  Once it's connected, you should see a red LED light up on the front of your camera within no more than a couple of minutes.  If you do not see a red LED illuminate on the front of your camera, please try pressing and holding the Power/Mode button for 10 seconds while it is still connected to the USB cable.  If the camera still doesn't power ON, please try these same steps using a different USB cable and USB port or charger.
  3. When the camera is connected to the USB cable and USB port or charger, you should see the red LED light up on the front of the camera.  This indicates that your camera is charging the battery.  With the front red LED lit up, your camera should reach a full charge in 2 hours if connected to a wall charger that outputs 5V and 1A.  If connected to your computer's USB port, it may take up to 4 hours to reach a full charge.  Once the red LED shuts off, your camera's battery has reached a full charge.

If all else fails, please reach out to our Support Team. They are available by phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 15,175

Re: Hero + won't charge or turn on for more than a sec after charging for two hours.

Hi @dp26

 

The battery of HERO+ is integrated to the camera, this is not something replaceable. 

 

We have a few different steps to help get your camera powered back on. In order to do so, let's get the camera ready for troubleshooting. Please remove the camera's microSD card and disconnect any USB cable that might be attached to the camera.  
 
Then, follow these troubleshooting steps:

  1. Please press and hold the Power/Mode button on the front of the camera for about 10 seconds, then release it.  This acts as a rest and in most cases, this makes your camera power ON again if the battery has a charge.
  2. If the camera doesn't power ON, let's try charging the battery.  Please use the supplied GoPro USB cable to connect your camera to a USB port directly on your computer or to a USB wall charger that outputs 5V and 1A.  Once it's connected, you should see a red LED light up on the front of your camera within no more than a couple of minutes.  If you do not see a red LED illuminate on the front of your camera, please try pressing and holding the Power/Mode button for 10 seconds while it is still connected to the USB cable.  If the camera still doesn't power ON, please try these same steps using a different USB cable and USB port or charger.
  3. When the camera is connected to the USB cable and USB port or charger, you should see the red LED light up on the front of the camera.  This indicates that your camera is charging the battery.  With the front red LED lit up, your camera should reach a full charge in 2 hours if connected to a wall charger that outputs 5V and 1A.  If connected to your computer's USB port, it may take up to 4 hours to reach a full charge.  Once the red LED shuts off, your camera's battery has reached a full charge.

If all else fails, please reach out to our Support Team. They are available by phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej

Highlighted
Tourist
Posts: 3

Re: Hero + won't charge or turn on for more than a sec after charging for two hours.

Battery.