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Sightseer
Posts: 1
Accepted Solution

Hero will not turn on

Hi, I have a 2018 GOPRO hero but I am having some issues with it. It is completely dead and will not turn on or respond to being connected to a power cable. I have tried taking the battery and SD card out and charging it up but nothing will work. Please can you help?

 

 


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GoPro
Posts: 15,900

Re: Hero will not turn on

Hi @perryj307

 

The steps on HERO Will Not Power On should help you out.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

 

Thanks!

Ej

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All Replies
Highlighted
GoPro
Posts: 15,900

Re: Hero will not turn on

Hi @perryj307

 

The steps on HERO Will Not Power On should help you out.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

 

Thanks!

Ej