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Sightseer
Posts: 4

Hero white 7 stuck in setup screen

Same problem everyone is having in the forum - will not pass the setup stage and will not connect to my Mac laptop- what do I do not really computer savvy nor do I have the time for this - will not be recommending your product to anyone if this issue has not be fixed - what a joke
GoPro
Posts: 4,062

Re: Hero white 7 stuck in setup screen

Hi @phez2,

Sorry to hear about the trouble. If your camera is currently frozen, try to reset the camera by holding the MODE button at the side of the camera for 10 seconds. 

 

Freezing issue in a camera is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card.  

 

You can get the full list of microSD cards that are known to work well with GoPro cameras here

 

It is also advisable to format the SD card before use. (NOTE: Reformatting the SD card will delete all data off of the card, so be sure that you save any videos or pictures you want to keep on your computer before reformatting the SD card.)  

 

Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras 

 

Hopefully this help. Let us know how it goes.

 

Kind Regards,
Ann