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Sightseer
Posts: 1
Accepted Solution

Hero silver I bought on Celeberty Cruise

[ Edited ]

Hello,

I bought a hero 7 Silver on a cruise last November, they upgraded it on the ship. The camera locks up and stops working. Some time I can't even reboot it. It acts crazy. I've used several time but it just acts up when it wants. Very undepenable. so I just stopped using and feel I have thrown away the $350.00.

 

Any Idea what this unit is acting up?

 

Thanks,

 

Vernon Van Winkle


Accepted Solutions
Highlighted
GoPro Community Manager
Posts: 7,750

Re: Hero silver I bought on Celeberty Cruise

Two things to check. First, please make sure that your camera's firmware is up to date. The best way to do that is to do a manual update. Instructions on how to do that are at https://gopro.com/en/us/update/hero7-silver.

 

Next, please check that the SD card you're using is compatible with your GoPro. You can find a list of our recommended cards can be found at https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308.

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All Replies
Highlighted
GoPro Community Manager
Posts: 7,750

Re: Hero silver I bought on Celeberty Cruise

Two things to check. First, please make sure that your camera's firmware is up to date. The best way to do that is to do a manual update. Instructions on how to do that are at https://gopro.com/en/us/update/hero7-silver.

 

Next, please check that the SD card you're using is compatible with your GoPro. You can find a list of our recommended cards can be found at https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308.