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Sightseer
Posts: 3
Accepted Solution

Hero session won't hold battery life in the cold

Hey so I'll charge my GoPro a couple hours before I go snowboarding, then when I get outside and go to film it will only capture a couple seconds because it says that the battery has died. I missed out on so many breathtaking shots from various places including Zermatt in the swiss Alps and would love if I could talk to someone from GoPro about either fixing this one or replacing it. Thanks

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Explorer
Posts: 12,852

Re: Hero session won't hold battery life in the cold

You can reach a GoPro representative by either starting a chat or giving them a call. https://gopro.com/help/PKBContactus

This is a member to member support community. We are happy to give you tips/suggestions, but to speak with the GoPro Support team, please use the link I provided.

As far as battery life. Lithium batteries are notoriously bad in cold weather and lose their charge rapidly. It's best to either keep the camera on at all times and/or keep it close to your body prior to filming when used in cold environments.

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Highlighted
Explorer
Posts: 12,852

Re: Hero session won't hold battery life in the cold

You can reach a GoPro representative by either starting a chat or giving them a call. https://gopro.com/help/PKBContactus

This is a member to member support community. We are happy to give you tips/suggestions, but to speak with the GoPro Support team, please use the link I provided.

As far as battery life. Lithium batteries are notoriously bad in cold weather and lose their charge rapidly. It's best to either keep the camera on at all times and/or keep it close to your body prior to filming when used in cold environments.