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Sightseer
Posts: 1
Accepted Solution

Hero session will not take video or pic

Camera works fine but when I push the take video button it freezes, same for a picture. Tried a new SD card same problem with the camera. When using the phone app the camera preview is black and has no picture. What’s wrong with the camera? Everything is up to date with the software.

Accepted Solutions
GoPro
Posts: 7,101

Re: Hero session will not take video or pic

Hello @andrewp2710

 

Camera freezing is an indicator of an issue with either the camera firmware or the SD card being used. See if the steps to fix in this article on camera freezing will clear out the issue. 

Let us know ho wit works out. 

 

Thanks, 
Marius

View solution in original post


All Replies
GoPro
Posts: 7,101

Re: Hero session will not take video or pic

Hello @andrewp2710

 

Camera freezing is an indicator of an issue with either the camera firmware or the SD card being used. See if the steps to fix in this article on camera freezing will clear out the issue. 

Let us know ho wit works out. 

 

Thanks, 
Marius

Adventurer
Posts: 8,647

Re: Hero session will not take video or pic

Please call gopro that would be the best options now.

 

FISH