Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-69346%22%20slang%3D%22en-US%22%3EHero%20session%20water%20damage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-69346%22%20slang%3D%22en-US%22%3EHi%20%2C%20we%20purchased%20our%20go%20pro%20in%20January%20and%20we%20recently%20took%20it%20with%20us%20on%20a%20snorkelling%20tour.%20We%20dove%20down%20to%20maybe%203m%20a%20few%20times.%20Afterwards%2C%20it%20failed%20to%20turn%20on%20when%20we%20tried%20to%20view%20the%20video%20footage%20and%20we%20noticed%20water%20inside%20the%20SD%20card%20%2F%20USB%20compartment.%20It%20has%20failed%20to%20work%20since.%20Any%20advice%20on%20what%20to%20do%20here%20%3F%20Go%20pro%20state%20that%20it%20is%20rated%20to%2010m%20of%20depth%20underwater.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-69346%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-70046%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%20session%20water%20damage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-70046%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F42411%22%20target%3D%22_blank%22%3E%40braveboost41634%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20am%20sorry%20to%20hear%20about%20the%20issues%20with%20that%20camera.%20In%20situations%20like%20this%20you%20will%20need%20to%20reach%20out%20to%20our%20Support%20Team%20directly%20by%20Phone%20or%20Chat%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-70048%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%20session%20water%20damage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-70048%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20you're%20saying%20your%20seal%20was%20clean%20from%20any%20debrea%20and%20dirt%2C%20you%20went%20into%20water%20and%20it%20leaked%2F%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

Hero session water damage

Hi , we purchased our go pro in January and we recently took it with us on a snorkelling tour. We dove down to maybe 3m a few times. Afterwards, it failed to turn on when we tried to view the video footage and we noticed water inside the SD card / USB compartment. It has failed to work since. Any advice on what to do here ? Go pro state that it is rated to 10m of depth underwater.

Accepted Solutions
GoPro
Posts: 3,924

Re: Hero session water damage

Hi @braveboost41634,

 

I am sorry to hear about the issues with that camera. In situations like this you will need to reach out to our Support Team directly by Phone or Chat: https://gopro.com/help/PKBContactus

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Hero session water damage

Hi @braveboost41634,

 

I am sorry to hear about the issues with that camera. In situations like this you will need to reach out to our Support Team directly by Phone or Chat: https://gopro.com/help/PKBContactus

 

Best,

Ryan

Adventurer
Posts: 9,722

Re: Hero session water damage

So you're saying your seal was clean from any debrea and dirt, you went into water and it leaked/