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Tourist
Posts: 5

Hero session paint

I love my hero session but when i came out of the surf a couple of days ago. I noticed that on the side door the paint had lifted and water was underneath the paint. It kinda looked like the paint bubbled and let water underneath. When I opened the side door there was no water inside but,Will this affect the waterproofing on the door? Is this normal? What can i do to fix it? Is there anything wrong with the camera? And in the corner the paint peeled off.

GoPro
Posts: 3,924

Re: Hero session paint

Hi @reddawn07751,

 

If water has entered the camera you will need to get in touch with our Support Team directly. They will get a case setup for you and collect some additional info. https://gopro.com/help/ContactUs

 

Best,

Ryan

Tourist
Posts: 5

Re: Hero session paint

@ryanv12566 The water hasn't entered the camera but the paint on the outside of the camera lifted and water has got underneath the paint but it hasn't entered the camera 

GoPro
Posts: 3,924

Re: Hero session paint

Hey @reddawn07751,

 

Do you have any pictures of what you are seeing?

 

Best,

Ryan

Tourist
Posts: 5

Re: Hero session paint

@ryanv12566Yes i do. The corner paint peeled off but in the middle there was water under the paint untit I flattened it to see what was wrong. When I opened the side door there wasn't any water in there. It started happening after I got out the surf a couple of days ago. 

image.jpg
GoPro Community Manager
Posts: 5,853

Re: Hero session paint

If you reach out to our team at https://gopro.com/help/ContactUs, we can look into options for you. Thanks.