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Tourist
Posts: 2
Accepted Solution

Hero session no almacena fotos ni video

Mi Session dejó de almacenar, he usado dos tarjetas de memoria recién formateadas y la cámara almacena fotos y videos en negro ver https://www.instagram.com/p/BjupaH0h3HP/?utm_source=ig_share_sheet&igshid=16wp1e8bc6ulm
Ayuda

Accepted Solutions
GoPro
Posts: 7,573

Re: Hero session no almacena fotos ni video

 

Hi @mcmarcs

 

What are the SD cards being used? Please ensure that both the camera and app are up to date. You may need to run a manual software update.

 

To get the pictures, kindly check if you will be able to upload the files to a computer. Import Files to a Computer (Windows10). Follow these steps if you are using a Mac.

 

Let us know how it goes.

 

Regards,

Ej

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All Replies
GoPro
Posts: 7,573

Re: Hero session no almacena fotos ni video

 

Hi @mcmarcs

 

What are the SD cards being used? Please ensure that both the camera and app are up to date. You may need to run a manual software update.

 

To get the pictures, kindly check if you will be able to upload the files to a computer. Import Files to a Computer (Windows10). Follow these steps if you are using a Mac.

 

Let us know how it goes.

 

Regards,

Ej

Tourist
Posts: 2

Re: Hero session no almacena fotos ni video

Sorry but my app anda the camera have the lastes version see: https://www.instagram.com/p/Bjvt_swhhLj/?utm_source=ig_share_sheet&igshid=kg4vhug8x18d

And I use the Kingston class 10 SD card
Highlighted
GoPro
Posts: 7,573

Re: Hero session no almacena fotos ni video

 

Hi @mcmarcs

 

Thanks for ensuring that the camera and the app are up to date. The SD card that you are using is not one of the recommended cards found on this list.

 

Have you tried importing/ transferring the files to a computer or another phone? This is just to check if the files are still good.

 

 

Regards,

Ej