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Tourist
Posts: 5
Accepted Solution

Hero session 5 water damage in waist deep water?!?

Please tell me that with the door shut?  The mount on The orange floaty on, and the floatation mount (yellow stick) my camera somehow got water in the access door? This is a water PROOF camera deeper than WAIST deep water. I bought this GOPro specifically for this reason! Please help me out here as this happened yesterday. I have only had this camera since around Feb March and i have not used it in the water to many times. This is the first issue I have had. The camera doesn’t turn on, no lights, no sounds and i can see some moisture inside the access door?  WHICH WAS SHUT?  Please let me know how to go about getting my camera replaced. (Been on the phone for over 20 minutes listening to go pro hold music).  So I reached out here to. Please let me know what to do here, as it is not performing as advertized.  Thank you -gilland

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Accepted Solutions
Tourist
Posts: 5

Re: Hero session 5 water damage in waist deep water?!?

They are replacing it and i have been approved !!!   This is a case by case basis and my door apparently might have been faulty. So it has been approved for total replacement with new device. :)

 

Thank you GOPRO for the amazing customer service and i cant wait to get my RMA info and my new product

 

Chris-

 

Chris Gilland Vlogs ( youtube)

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All Replies
Adventurer
Posts: 9,212

Re: Hero session 5 water damage in waist deep water?!?

Did you clean the door before you attempted to head into the water?  your number of times used before the water may have collected  the issue why it leaked. but  not saying that can happen   it is a Pressure door and  water can always get in.

Tourist
Posts: 5

Re: Hero session 5 water damage in waist deep water?!?

camera was clean. inside the access door and then external. i I noticed a little spot on the seal that looks like it has a chip or "crack" in the seal  cant tell by the picture but i know for a fact i am careful as possible with this thing. ( treat it like gold )

Adventurer
Posts: 9,212

Re: Hero session 5 water damage in waist deep water?!?

close up can determine that issue and gopro wil  be the one  to decide   about what to do cameras are not warrantied for water damage. even if it is a waterproof camera, the care pkg will cover that part.

Tourist
Posts: 5

Re: Hero session 5 water damage in waist deep water?!?

Well i have everything crossed and i hope they do as this camera is NOT cheap and i cant afford another one at the moment. so i hope and pray they replace it as soon as possible .. ( on hold 1 hour   current time)

Tourist
Posts: 5

Re: Hero session 5 water damage in waist deep water?!?

Someone answered the support call  1:15 later.  i have sent in images and seial #  and proof of purchase. lets hope that they replace this as again this was NOT my fault. The door was shut.

Adventurer
Posts: 9,212

Re: Hero session 5 water damage in waist deep water?!?

glad to hear.  we all love to hear your final results what was offered.

Tourist
Posts: 5

Re: Hero session 5 water damage in waist deep water?!?

They are replacing it and i have been approved !!!   This is a case by case basis and my door apparently might have been faulty. So it has been approved for total replacement with new device. :)

 

Thank you GOPRO for the amazing customer service and i cant wait to get my RMA info and my new product

 

Chris-

 

Chris Gilland Vlogs ( youtube)