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Sightseer
Posts: 1
Accepted Solution

Hero session 5 turn off automatically

When I turn on my hero session 5, suddenly the camera turn off automatically in a few seconds. And I don't know why?
I don't know what the reason. Could you help me?
Thanks

Accepted Solutions
GoPro
Posts: 7,891

Re: Hero session 5 turn off automatically

Hon ello @swiftstoke5431

 

How do you turn your camera on? Do you use the Shutter (top) button, or the back button? When left in idle state (that is, not recording) after being powered on, it is normal for the HERO5 Session to turn off after 10 seconds. If your camera turns off automatically, try doing a manual update on your camera's firmware. You can refer to this article for update instructions. Let us know how it goes. 

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 7,891

Re: Hero session 5 turn off automatically

Hon ello @swiftstoke5431

 

How do you turn your camera on? Do you use the Shutter (top) button, or the back button? When left in idle state (that is, not recording) after being powered on, it is normal for the HERO5 Session to turn off after 10 seconds. If your camera turns off automatically, try doing a manual update on your camera's firmware. You can refer to this article for update instructions. Let us know how it goes. 

 

Thanks, 
Marius

Tourist
Posts: 36

Re: Hero session 5 turn off automatically

That is, unfortunately, a designed feature of the camera.  The workaround is to press the shutter button before it turns off to begin recording.  Then just end the recording with a voice command.  The camera will now stay on for about 10 minutes in standby.