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04-04-2018 12:20 PM
Hero session 4 not turn on anymore!
[ New ]I try restart but nothing happens!
This was a 2 days ago....a still dead.
Please help me!
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04-11-2018 07:35 AM
Re: Hero session 4 not turn on anymore!
[ New ]Hello @danielc83828,
Thank you for going through the suggested steps. As the issue is still not resolved, let our Support team assist further. You can reach them here: https://gopro.com/help/ContactUs
Best regards,
Marius
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04-06-2018 12:01 PM
Re: Hero session 4 not turn on anymore!
[ New ]
If your camera is not powering on, there could be a fault with the camera, charging method, SD card, or there could be a loose connection somewhere. We have some tips for you to try that should clear up the issue for you.
- Disconnect from any external power sources (i.e., not plugged into anything) and remove the SD card.
- Press the Info/Wireless Button on the back of the camera to see if any information is displayed on the camera’s Status Screen.
- If there is nothing displayed on the Status Screen, attempt to reset camera by holding the top SHUTTER button down for 8-10 seconds.
- If successful, the camera will beep 3 times and advise you that the unit has no SD card and power off. Normal operation should ensue after reset.
- If still unable to get any response from camera, connect to a 5V 1A wall charger (ideally), or computer USB port; look for red LED illumination to indicate charging. NOTE: We do not recommend using a USB hub to charge the camera.
- If/when red LED's illuminate, allow the camera to remain charging for a few minutes.
- Disconnect the camera from charging source and attempt to turn camera on by pressing the top Shutter button (camera should read “NO SD CARD”).
- If able to prompt NO SD message, allow camera to turn back off, insert SD card, and attempt to record a sample video by pressing the red Shutter button.
If it's still not powering on, please reach out to our Support Team for further assistance. https://gopro.com/help/ContactUs
Thanks!
EJ
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04-11-2018 07:00 AM - edited 04-11-2018 07:01 AM
Re: Hero session 4 not turn on anymore!
[ New ]HI,
I try everything...but the red ligth do not work. Nothing happens.
Looks like is dead!
No start at all.
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04-11-2018 07:35 AM
Re: Hero session 4 not turn on anymore!
[ New ]Hello @danielc83828,
Thank you for going through the suggested steps. As the issue is still not resolved, let our Support team assist further. You can reach them here: https://gopro.com/help/ContactUs
Best regards,
Marius