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Tourist
Posts: 2
Accepted Solution

Hero session 4 not turn on anymore!

When i was doing my up load videos to my computer my camera shut down...and looks line die.
I try restart but nothing happens!
This was a 2 days ago....a still dead.
Please help me!

Accepted Solutions
GoPro
Posts: 6,247

Re: Hero session 4 not turn on anymore!

Hello @danielc83828

 

Thank you for going through the suggested steps. As the issue is still not resolved, let our Support team assist further. You can reach them here: https://gopro.com/help/ContactUs

 

Best regards, 
Marius

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All Replies
GoPro
Posts: 6,050

Re: Hero session 4 not turn on anymore!

Hi @danielc83828

 

 

If your camera is not powering on, there could be a fault with the camera, charging method, SD card, or there could be a loose connection somewhere.  We have some tips for you to try that should clear up the issue for you.

 

  1. Disconnect from any external power sources (i.e., not plugged into anything) and remove the SD card. 
  2. Press the Info/Wireless Button on the back of the camera to see if any information is displayed on the camera’s Status Screen. 
  3. If there is nothing displayed on the Status Screen, attempt to reset camera by holding the top SHUTTER button down for 8-10 seconds. 
    • ​​If successful, the camera will beep 3 times and advise you that the unit has no SD card and power off. Normal operation should ensue after reset. 
  4. If still unable to get any response from camera, connect to a 5V 1A wall charger (ideally), or computer USB port; look for red LED illumination to indicate charging. NOTE: We do not recommend using a USB hub to charge the camera. 
  5. If/when red LED's illuminate, allow the camera to remain charging for a few minutes. 
  6. Disconnect the camera from charging source and attempt to turn camera on by pressing the top Shutter button (camera should read “NO SD CARD”). 
  7. If able to prompt NO SD message, allow camera to turn back off, insert SD card, and attempt to record a sample video by pressing the red Shutter button.

If it's still not powering on, please reach out to our Support Team for further assistance. https://gopro.com/help/ContactUs

 

 

Thanks!

EJ

Tourist
Posts: 2

Re: Hero session 4 not turn on anymore!

[ Edited ]

HI,

 

I try everything...but the red ligth do not work. Nothing happens.

Looks like is dead!

No start at all.

GoPro
Posts: 6,247

Re: Hero session 4 not turn on anymore!

Hello @danielc83828

 

Thank you for going through the suggested steps. As the issue is still not resolved, let our Support team assist further. You can reach them here: https://gopro.com/help/ContactUs

 

Best regards, 
Marius